Receptionist with Strong Administrative & Customer Service Skills

AMELIA G. TOMAS

** ******** **** ** *******, Alberta T3K5H4

(Cell) 403-***-****

*********@*******.***

SUMMARY OF QUALIFICATIONS

• A positive attitude and solid administrative experience

• Exceptional versatility and adaptability

• Dedication and drive as a hard-working individual

• Proficient in using personal computer in such program as Microsoft Windows, Microsoft Word, Excel and a little bit of Power Point

• Excellent communication and team-building ability to manage multiple tasks in a pressured environment

• Interacted with wide varieties of personality while scheduling meetings/appointments

• Delivered excellent customer service and proactively promote customer care with suggestions for new products/services or possible improvements to internal and external customer handling

• Effectively communicate with internal departments and provide up-to-date and clear information concerning customer instruction and expectation EMPLOYMENT HISTORY

November 2023 – Present

YYC Closets and Glass

6304 Burbank Rd SE #2, Calgary, Alberta

ADMINISTRATOR

• Checking the schedule of the work requested by the Home Builders/Homeowners on a day-to-day basis.

• Once the work is done, invoice/s will be submitted to the home builders Accounts Payable to request for payments

• Process payments in cash, cheque or credit card

• Performs other clerical duties such as filing & invoicing

• Get in touch with the Builder’s personnel (accounts, site supervisors etc) if there is a need for any accounts matter to be resolve

April 2022 – October 2023

CLS Catering

572 Aero Dr NE, Calgary, Alberta

CUSTOMER SERVICE MANAGER

• Monitored and responsible for the handling of menu and other service specifications according to customer instructions and internal standards in a timely manner

• Monitored and responsible for the Customer Report system according to internal guidelines in the areas of;

1. receipt of report and internal distribution

2. Follow up and receipt of internal correspondence 3. Analyzed and scrutinized reply if acceptable

4. Co-ordinate reply to customer within designated time limits 5. Preparation of monthly summary/monthly report

6. Analysis and statistics to review a yearly report if necessary 7. Monitoring of corrective action if necessary

• Co-operated with Pricing department and concerned management in cost analysis of customer specifications

• Took an active role and gave recommendation on the products to be used in menu presentations

• Monitored and took necessary action to maintain good relationship with customers so as to achieve total customer satisfaction

• Performed periodic specification checks on the preparation of customer flights

• Attended customer meetings, airline group meal tasting and follow-up on any action required

• Visited customer flights periodically in liaison with local staff and crew to maintain good relationship

• Effectively communicated with internal departments and provided up to date and clear information concerning the customer instruction and expectation

• Promoted teamwork between Customer Service and other departments in order to meet and exceed customer expectations

• Proactively promoted customer care with suggestions for new products/services or possible improvements to internal and external customer handling

• Followed the standards and guidelines in accordance with the ISO requirements August 2019 – April 2022

CR LAURENCE

4200 116 Ave SE., Calgary, Alberta

RECEPTIONIST / CUSTOMER SERVICE REP

• Greet visitors and customers

• Answers incoming calls, determine purpose of calls, and forward calls to appropriate personnel

• Take orders via email, fax, phone and in person

• Process payments in cash, cheque or credit card

• Performs other clerical duties such as filing, invoicing, photocopying etc July 2018 – July 2019

Age Care Walden Heights

250 Walden Dr. SE., Calgary, Alberta

RECEPTIONIST

• Greet visitors and make sure they log in and out of the premises.

• Answers incoming calls, determine purpose of calls, and forward calls to appropriate personnel

• Performs all sorts of clerical duties such as filing, invoicing, photocopying etc October 2017 – March 2019

PRIMCO

12300 44 STREET SE., Calgary, Alberta

CUSTOMER SERVICE REP

• Greet Visitors and customers

• Answers incoming calls, determine purpose of calls, and forward calls to appropriate personnel

• Take orders via email, fax, phone and in person

• Process payments in cash, cheque or credit card

• Performs other clerical duties such as filing, invoicing, photocopying etc January 2014 – October 2017

CR LAURENCE

4200 116 Ave SE., Calgary, Alberta

WAREHOUSE / RECEPTIONIST

• Greet Visitors and customers

• Answers incoming calls, determine purpose of calls, and forward calls to appropriate personnel

• Take orders via email, fax, phone and in person

• Process payments

• Performs other clerical duties such as filing, invoicing, photocopying etc August 2013 – December 2013

WALMART CANADA

100-310 Shawville Blvd., Calgary, Alberta

CSM (Customer Service Manager)

• Monitor and responsible for overall operation in the front-end department (i.e. do price check, give change to cahiers, attend to customers inquiries)

• Monitor and take necessary action to maintain good relationship with customer so as to achieved customer satisfaction.

• Oversees the general cleanliness of the store inside and out.

• Process payments in cash or cheque, credit card, shop card or direct debit card

• Practice coupons, discounts, other adjustments, exchanges, returns, refunds and change tenders

• Performs remittances through Western Union

March 2013 – August 2013

WALMART CANADA

100-310 Shawville Blvd., Calgary, Alberta

Courtesy Desk Associate

• Practice coupons, discounts, other adjustments, exchanges, returns, refunds and change tenders

• Performs remittances through Western Union

July 2002 – September 2009

LSG LUFTHANSA SERVICE HKG LTD.

No. 6 Catering Road West Chek Lap Kok

Customer Service Account Manager

• Monitored and responsible for the handling of menu and other service specifications according to customer instructions and internal standards in a timely manner

• Monitored and responsible for the Customer Report system according to internal guidelines in the areas of;

1. receipt of report and internal distribution

2. Follow up and receipt of internal correspondence 3. Analyzed and scrutinized reply if acceptable

4. Co-ordinate reply to customer within designated time limits 5. Preparation of monthly summary/monthly report

6. Analysis and statistics to review a yearly report if necessary 7. Monitoring of corrective action if necessary

• Interfaced with the Inflair System in the specifications and ensure data was up to date and accurate

• Co-operated with Pricing department and concerned management in cost analysis of customer specifications

• Took an active role and gave recommendation on the products to be used in menu presentations

• Monitored and took necessary action to maintain good relationship with customers so as to achieve total customer satisfaction

• Performed periodic specification checks on the preparation of customer flights

• Attended customer meetings, airline group meal tasting and follow-up on any action required

• Visited customer flights periodically in liaison with local staff and crew to maintain good relationship

• Effectively communicated with internal departments and provided up to date and clear information concerning the customer instruction and expectation

• Promoted teamwork between Customer Service and other departments in order to meet and exceed customer expectations

• Proactively promoted customer care with suggestions for new products/services or possible improvements to internal and external customer handling

• Followed the standards and guidelines in accordance with the ISO requirements ACHIEVEMENTS

• Attended and completed a 3-day training course in Guam for Continental Airlines

• Attended and completed a 2-day ‘Caterers Conference’ in New Zealand for Air New Zealand

• Handled eleven airline accounts; Continental Airlines, Air New Zealand, Finnair, Asiana Airlines, Saudi Arabian Airlines, Air Mauritius, Air India, Air Canada, Pakistan Airlines, Sri Lankan Airlines, Royal Nepal and VVIP flights which needs special attention and supervision

Contact this candidate