Multifaceted Customer Support Professional
Resume:
EDUCATION
CONTACT AIDEN REID
*****.********@*****.***
SKILLS
Customer Service
Data Entry
Inbound call experience
Outbound call experience
Effective communication
HENRY FORD COLLEGE
Associates degree in Criminal
Justice.
2013-2018
WORK EXPERIENCE
Apple Inc. 2020 - 2023
Technical Support Service Representative
Provided real-time technical support and troubleshooting for Apple devices including iPhones, iPads, Macs, Apple Watches, and AirPods. Assisted customers with software configuration, iCloud setup, iOS/macOS updates, data transfer, and account recovery. Diagnosed and resolved hardware and software issues efficiently while maintaining Apple’s high service standards.
Communicated complex technical information clearly to customers with varying levels of tech experience.
Logged all support interactions and resolutions in CRM and ticketing systems to ensure proper case tracking and follow-up. USAA Bank 2023 - 2025
Bank Support Service Representative
Provide exceptional customer service by assisting clients with routine banking transactions including deposits, withdrawals, transfers, and account inquiries.
Maintain a strong understanding of bank policies, compliance regulations, and fraud prevention procedures to safeguard customer accounts.
Identify customer needs and recommend appropriate banking products such as checking/savings accounts, credit cards, or personal loans.
Support new account openings, account maintenance requests, and online/mobile banking setup.
Investigate and resolve customer issues promptly, demonstrating professionalism and empathy.
Taylor, MI
Rocket Mortgage 2025 - PRESENT
Loan Support Service Representative
Served as the primary point of contact for clients regarding mortgage applications, loan statuses, payments, escrow, and account inquiries Provided clear, accurate explanations of mortgage products, refinancing options, and servicing processes in a fast-paced call center environment
Managed high call volumes while maintaining quality assurance standards, compliance requirements, and customer satisfaction goals Resolved complex customer issues by researching account details, coordinating with internal departments, and following up to ensure resolution
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