Customer Service & Crisis Support Professional
Resume:
Tohsa Dailey
Halifax, NC ***** +1-252-***-**** ***********@*****.***
Professional Summary
To be a positive contribution to your company via the use of excellent customer service, managerial, and people skills. Work Experience
Crisis Line Associate
The Samaratians of Cape Cod and the Islands Cape Cod, MA July 2025 to April 2026
Active Listening and Processing calls on suicide and crisis help lines. Mod Contractor
MODSQUAD San Francisco, CA
December 2021 to July 2025
I am currently on the insurance project. I take information, fill out claims, and give insureds information on their policies. E911 Telecommunicator/Supervisor
Northampton County, NC
February 2004 to May 2015
Took and Process 911 and non emergency calls, radio dispatch, officer and responder safety, criminal record checks Education
Psychology
East Carolina University
August 2000 to May 2001
Psychology/Sociology
Halifax Community College
August 1997 to May 2000
General Studies (High school diploma or GED)
Roanoke Rapids High School
August 1993 to May 1997
Upper secondary education
Skills
Microsoft Word DocuSign Grammar experience
Languages
English
Certifications and Licenses
Driver's License
Additional Information
Authorized to work in the US for any employer
REFERENCES:
Temekia Avary
Community Cohesion Coordinator in Military Intelligence on NSA. Government Grade - 11. Top Secret Security Clearance.
Cassandra Morries
US Army Major/Inspector General
Retired, Now Operates in the private sector and real estate.
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