Front Desk Admin & Patient Services Specialist

NANCY KIPULU

************@****.*** 817-***-**** Fort Worth, Texas

PROFESSIONAL EXPERIENCE

Digestive Health Associates of Texas, Bedford, TX, Front desk admin/ Insurance May 2024 - Present

● Manage patient scheduling and front desk operations in a healthcare setting.

● Maintained accurate electronic patient records and ensured HIPAA compliance.

● Verify insurance and assist with billing and administrative documentation.

● Provide excellent customer service and patient support.

● Coordinate communication between clinical staff and patients to ensure effective collaboration. PALMERCARE CHIROPRACTIC, Colleyville, TX April 2023 – April 2024 Front Receptionist/Exercise Coordinator

● Provided chiropractic assistants and prepared patients for their appointments.

● Analyzed patients’ medical history, gathered information regarding current condition or symptoms, and assisted patients in completing necessary paperwork.

● Handled various administrative duties, such as scheduling appointments, managing patient records, billing, and insurance processing.

● Answered phone calls, responded to emails,

● Assisted patients in performing rehabilitation exercises or therapeutic activities prescribed by the chiropractor as part of their treatment plan.

AMERICAN CAMPUS COMMUNITIES, Lubbock, TX April 2021 - December 2022 Community Assistant

● Served as a primary point of contact for residents, providing customer service, information, and support to enhance resident satisfaction and retention

● Assisted with front desk operations, including answering phones, responding to emails, managing packages, and addressing resident inquiries

● Supported leasing and marketing efforts by giving tours, explaining lease terms, and promoting community amenities

● Enforced community policies and procedures while maintaining a safe, respectful, and welcoming environment

● Documented and reported incidents, maintenance requests, and resident concerns in accordance with company protocols

● Collaborated with management and maintenance teams to ensure the timely resolution of issues

● Demonstrated strong communication, conflict resolution, and organizational skills in a fast-paced residential setting

EDUCATION

TEXAS TECH UNIVERSITY, Lubbock, TX

Major in Kinesiology, Minor in Health Professions, Graduated December 2022

● Presidential Transfer Scholarship Recipient, Dean’s List 2020 - 2022

● Black Student Association – Member

● Transfer Leadership Club – Member

● African Student Organization – Member

● College of Arts and Sciences Student Ambassador - Member TARRANT COUNTY COMMUNITY COLLEGE, North Richland Hills, TX Associate of Arts August 2018 - July 2020

● Dean’s List 2018 - 2020

● Activities: The National Society of Leadership and Success (Sigma Alpha Pi) NANCY KIPULU

************@****.*** 817-***-**** Fort Worth, Texas

● African Student Association - Member

SKILLS

● Microsoft Office Suite, Google Suite, Data Entry & Record Management, Patient Scheduling & Appointment Coordination, Insurance Verification & Billing Support

● Languages: French (proficient); Spanish (conversational)

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