Data Entry & IT Support Specialist (Remote)

JOSEPH KINYANJUI NDEGWA

Nairobi, Kenya • +254-***-***-*** / +254-***-***-*** • ************@*****.*** PROFESSIONAL SUMMARY

Resourceful, detail-oriented, and highly motivated IT Support Specialist and Data Entry Professional with a proven track record of delivering technical assistance, software support, and precision database administration. Adept at leveraging remote assistance tools, diagnosing network architecture flaws, and optimizing workflow efficiencies. Fully equipped with robust asynchronous communication frameworks and the autonomous problem-solving discipline essential for thriving in high-performance remote work environments. CORE COMPETENCIES & REMOTE SKILLS

Technical & IT Support: 1st Line Help Desk Troubleshooting, Network Diagnostics, Mail Server Administration, System Fault Logging.

Data Architecture & Administration: Database Management, Large-Scale High-Accuracy Data Entry, Digital Information Archiving.

Digital Tools & Ecosystems: Remote Desktop Software, Help Desk Ticketing Solutions, Corporate Email Servers, MS Office / Google Workspace.

Remote Work Readiness: Asynchronous Communication, Self-Managed Workflow Optimization, Cross-Functional Team Collaboration.

PROFESSIONAL EXPERIENCE

Kenya Civil Aviation Authority — Data Entry Clerk Nov 2017 – Dec 2017 Compiled, cross-referenced, and structured large-scale source documentation to ensure flawless data integrity before system ingest.

Maintained and modernized institutional databases, drastically improving record retrieval speeds and updating stale structural files.

Exercised absolute discretion and adhered strictly to strict organizational data security guidelines during entry operations.

East Africa School of Aviation — IT Support Intern Feb 2017 – Mar 2017 Provided rapid-response 1st line technical support, resolving hardware and software tickets across email, telephony, and remote assistance software.

Administered the internal IT help desk environment, managing lifecycle tracking of reported system faults from discovery through resolution.

Diagnosed local network issues, troubleshot connectivity endpoints, and performed foundational maintenance on the corporate mail server.

•

•

•

•

•

•

Page 1 of 2

Frank & Geoffrey Cargo Ltd — Office Administrator Jul 2012 – Dec 2015 Supervised comprehensive day-to-day corporate operations, maintaining a highly organized and systematically efficient work environment.

Managed primary client correspondence channels, answering corporate inquiries via telephone and digital mail with professional clarity.

Drafted client invoices and financial receipts with zero errors, reducing billing turnaround cycles and settling account discrepancies.

Digitized and re-indexed years of legacy paper documentation, paving the way for a modern, searchable digital file management infrastructure.

EDUCATION & CREDENTIALS

Diploma in Business and Information Technology Sep 2016 – Jul 2017 Institute of Advanced Technology (IAT)

Certificate in Business and Information Technology Jan 2016 – Aug 2016 Institute of Advanced Technology (IAT)

International Computer Driving License (ICDL) Certificate Feb 2016 – Aug 2016 Institute of Advanced Technology (IAT)

Diploma in Clearing, Forwarding, and Shipping Management Apr 2010 – Sep 2010 Trans-Eastern Airlines College

Kenya Certificate of Secondary Education (KCSE) 2005 – 2008 Aquinas High School

PROFESSIONAL REFEREES

Mr. Philip Buyu

Head of ICT

East Africa School of Aviation

Tel: +254-***-***-***

Mr. Josphat Ndungu

Lecturer

Institute of Advanced Technology

Tel: +254-***-***-***

Mr. Joseph Maina

Director

Frank & Geoffrey Ltd

Tel: +254-***-***-***

•

•

•

•

Page 2 of 2

Contact this candidate