Multi-role Operations and Customer Service Professional

Ericka Tilton

***** ****** ***

Turlock, CA *****

(209) 622 - 7550

********@*****.***

EXPERIENCE

Amazon, Tracy, CA— Learning Ambassador Packing

April 2023 - PRESENT

●Accurately pick customer orders in a fast-paced fulfillment environment

●Sort items within the flow process to ensure efficient packaging operations

●Pack single- and multi-item orders with attention to quality and accuracy

●Maintain productivity and safety standards while meeting daily performance targets

Hand Creations Floral, Ceres, CA — Floral Creations

2023 - Present

●Assist in designing and preparing seasonal and custom floral arrangements

●Provide customer service by answering calls and processing orders

●Support floral design production with creativity and attention to detail

●Deliver completed arrangements in a timely and professional manner

Guardian Mobility, Atwater, CA — Patient Transporter

2018 - Present

●Safely transport patients to medical appointments, including dialysis, physician visits, and surgical procedures

●Provide courteous and compassionate assistance to clients with mobility needs

●Ensure timely arrivals while adhering to scheduling requirements

●Maintain a high standard of patient care and professionalism

Walmart, Ceres, CA — Bakery/Deli Clerk

2016 - 2025

●Prepared, packaged, and stocked bakery items to meet daily sales and freshness standards

●Assembled deli products while ensuring compliance with food safety and quality guidelines

●Managed inventory through routine counts and stock monitoring to maintain accurate levels

●Placed and tracked supply orders to support department operations

●Delivered excellent customer service by assisting customers and fulfilling special requests

●Supported sales through effective merchandising and product presentation

●Coordinated and fulfilled special orders with strong attention to detail

Ajooba Events/Venue 833, Modesto, CA — Event Coordinator, Sales

2010 - 2024

●Coordinated event details with clients to ensure successful execution

●Managed client communications, including consultations and follow-ups

●Assisted in planning and organizing events based on customer needs and preferences

●Supported sales efforts by promoting services and securing bookings

SKILLS

Order Fulfillment & Warehouse Operations

Inventory Management & Stock Control

Packing, Sorting & Shipping Procedures

Customer Service & Client Relations

Food Safety & Sanitation Compliance

Floral Design & Arrangement Preparation

Event Coordination & Planning Support

Patient Transport & Mobility Assistance

Time Management & Multitasking

Attention to Detail & Accuracy

Team Collaboration & Communication

Sales Support & Upselling

Order Processing & Data Entry

Problem Solving & Adaptability

LANGUAGES

English

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