Dynamic Operations Leader and Team Builder

ALYSHA CUNNINGHAM

Arvada, CO ***** 720-***-**** ***************@*****.***

Dynamic manager with a proven track record, excelling in team leadership and operational efficiency. Skilled in strategic planning and customer relationship management, I foster high-performing teams that consistently exceed sales goals. Committed to enhancing customer satisfaction through effective problem-solving and staff development.

• Customer service

• Team leadership

• Time management

• Decision-making

• Verbal and written communication

• Complex Problem-solving

• Staff training and development

• Staff management

• Task delegation

• Goal setting

• Documentation and reporting

• Strategic planning

• Operations management

• Customer relationship management (CRM)

• Shift scheduling

• Sales management

• Marketing

Manager, 07/2022 - 08/2025

Walmart – Evergreen, CO

Control the day-to-day operations of the store, leading and supporting team members to ensure high levels of customer satisfaction, operational efficiency, and sales performance. This role is responsible for setting the tone for a productive work environment while upholding Walmart's values and policies. Housekeeping Manager, 06/2021 - 07/2022

Microtel Inn and Suites – Georgetown, CO

• Worked with front desk to respond promptly to all guest requests. Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.

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Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.

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• Communicated repair needs to maintenance staff.

• Managed staff of 30+ housekeepers.

• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.

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• Managed team productivity and workflow to exceed quality standards.

• Completed schedules, shift reports, and other business documentation. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Housekeeper, 02/2018 - 08/2021

Indian Hot Springs Spa & Lodge – Idaho Springs, CO Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

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• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests. Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

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• Disposed of trash and recyclables each day to avoid waste buildup.

• Adhered to professional house cleaning checklist.

• Increased room availability by managing time wisely and completing tasks within designated deadlines.

• Reduced the need for deep cleanings by consistently addressing minor maintenance issues. 2021

Arvada West High School - Arvada, CO

English

Native or Bilingual

EDUCATION

LANGUAGES

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