Virtual Call Center & Administrative Support Specialist

**** – Present

**** – ****

LORI DICKERSON

Atlanta, TX **************@*****.***

PROFESSIONAL SUMMARY

Versatile and dependable professional with over 20 years of experience in clinical care, staff coordination, and small business operations. Proven track record of administrative excellence, high-volume scheduling, and empathetic communication. Skilled in digital tools and problem-solving, actively transitioning a strong healthcare and management background into remote customer support and administrative roles. CORE QUALIFICATIONS

Communication & Support: Expert in patient advocacy, active listening, and managing client relations with calm empathy under pressure.

Administrative & Tech Skills: Experienced in scheduling, digital marketing, data tracking, and navigating online business platforms.

Operational Management: 12 years of independent business ownership, overseeing logistics, budgeting, and customer service.

Medical Literacy: Deep understanding of medical terminology, documentation, and compliance from an extensive clinical background.

PROFESSIONAL EXPERIENCE

Independent Business Ventures & Caring4Caregivers

Founder & Operator

Manage daily operations, customer service, and digital presence for independent e-commerce and local business ventures.

Coordinate product design, digital marketing, and client communications across multiple online platforms. Handle all financial logistics, inventory management, and client inquiries, ensuring a high level of satisfaction. Healthcare Facilities

Head Certified Nursing Assistant (CNA)

Provided high-quality, empathetic direct care and advocacy for patients in fast-paced clinical environments. Promoted to leadership roles responsible for creating staff schedules, training incoming CNAs, and coordinating team logistics.

Maintained strict accuracy in medical documentation, terminology, and patient privacy standards. EDUCATION & CREDENTIALS

GED Credentials – 2025

College-Level Coursework – Ongoing Professional Development In-Depth Clinical Training – 20+ years of hands-on medical support experience

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