Customer-Driven Support Specialist with QuickBooks Expertise

CONTACT

Address : Flint MI *****

Phone : 810-***-****

Email : ***************@*****.***

SKILLS

• French fluency

• Microsoft Office Systems

• QuickBooks

• Quick learner

• Customer-oriented attitude

• Dependability

• Punctuality

• Ability to work overtime

• Empathic listening

PROFESSIONAL SUMMARY

I am a self-starter who enjoys contributing to the success of others in life. I am dedicated, and efficient and a real team player who demonstrates strong ability on the job.

EXPERIENCE

Customer Service Representative, 07/2025 to 11/2025 Morley - Saginaw, Michigan

Customer Service Representative, 08/2022 to 04/2023 Goldschmitt & Associates, LLC - Reston, West Virginia I answered inbound calls from General Motors vehicle owners who were seeking Mobility rebates for alterations made to an owned or used vehicle.

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I made outbound calls to General Motors vehicle owners who were seeking reimbursement for trip interruptions while vehicle is still covered by warranty.

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Assisted customers with inquiries and resolved issues through effective communication techniques.

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Utilized company systems to track customer interactions and maintain accurate records.

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Managed customer feedback effectively, ensuring concerns were addressed promptly.

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Mohela contract for Student Loan Forgiveness Program via the U.S. department of Education

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• Data Entry

Making outbound calls to student loan borrowers, employers, and educational institutions to gather and verify information.

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Developed product knowledge to provide accurate information and support to customers.

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Managed customer feedback effectively, ensuring concerns were addressed promptly.

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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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EDUCATION

Doctorate : Theology, Certificate in Christian Counseling and Chaplaincy, 01/2021

Tripp Bible Institute

Bachelor of Arts : French, 01/2001

University of Michigan

Diploma : Business Management, 01/2015

MARTHA MARY MIKAT

Stratford Career Institute

Certificate : Accounting, 01/2007

Bright Futures Business

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