Licensed Security Professional with Customer Service Expertise
Resume:
●Imani T. Purvey
Springfield Gardens, NY 11413
*************@*****.***
SKILLS:
NYS Licensed Security Officer
Fire Guard License
CPR+AED+First Aid Certifications.
Excellent customer service and communication skills
Strong leadership, critical thinking, and problem solving skills
Ability to work well within a team setting or independently with minimal supervision EDUCATION:
SUNY Manhattan Educational Opportunity Center New York, NY 8 & 16 Hour Security Guard Certification
Queensborough Community College Bayside, NY
Associate in Applied Science in Computer Information Systems
● Francis Lewis High School New York, NY
High School Diploma
EXPERIENCE:
GCS call center representative. 06/202*-**-**** Queens, NY Customer support and/or customer service experience Responsibilities
Respond to customer inquiries via call, letters, e-mail, chat, and social media Handling a large volume of inbound and outbound calls Allied Security Queens, NY
Hotel Security Guard 06/2018-2019
● Write reports of daily activities and irregularities, such as equipment or property damage,presence of unauthorized persons, or unusual occurrences, Surveillance
● Obtains help by sounding alarms.Prevent losses and damage by reporting irregularities, informing violators of policy and procedures.
● monitoring of master keys
● Respond to Calls
● Complete Reports
United States Postal Service Floral Park, NY
City Carrier Assistant Mail Handler 06/2013—02/2015
● Assisted with delivering mail to residences and business establishments along specified routes
● Obtained signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork
● Returned to mail facility with mail collected from homes, businesses, and public mailboxes
● Sorted mail for delivery, arranging it in delivery sequence John F. Kennedy International Airport Jamaica, NY
Transportation Security Officer 06/2006—11/2008
● Inspected carry-on items, using x-ray equipment, to determine whether items warrant investigation
● Searched carry-on or checked baggage by hand when suspected to contain prohibited items
● Checked passengers' tickets to ensure validity and to determine special handling
● Tested baggage for any explosive materials, using equipment such as explosive detection machines
● Performed pat-down or hand-held wand searches of passengers who have triggered machine alarms, who are unable to pass through metal detectors, or who have been randomly selected for search
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