Remote Virtual Assistant with 20+ Years Experience

LAURIE J PLEMONS

*** ****** ****, ***********, ** 21638 410-***-**** *********@*****.***

Objective:

To leverage over 20 years of experience in client services, operations management, office management, membership management, technical training and event planning to assist in the growth and success of a for profit or not-for-profit organization. Ensuring compliance, client satisfaction, and team leadership. Education:

Microsoft Certification Program (MCSE) - Achieved MCT, MCP, and MCPS Certifications

Certified Event Planner; Studied Accounting Principles and Personal Finance Management.

Experience:

The Front Office, Inc., Chester, MD

President 2008 - Present

- Manage day-to-day operations of non-profit associations, including oversight of staff and front / back office daily tasks. Meeting the administrative needs of up to 20 different associations at once

- Coordinate events and facility rentals, maintaining high standards of quality and customer satisfaction

- Developed and maintain multiple membership databases, and CRMs enhancing communication and service delivery

Prime Retail, Queenstown, MD

Customer Service Manager 2007

- Supervised and directed daily operations for a team of five, ensuring workflow efficiency and service standards

- Managed daily cash handling, reconciliations, and bank deposits with accuracy and compliance

- Coordinated logistics for visiting tourism groups, overseeing preparation, scheduling, and hospitality arrangements

- Supported operational execution by collaborating with Marketing and Property Management to ensure seamless facility and guest operations George S. May International, Chicago, IL

Executive Analyst 2005

- Analyzed business operations to identify deficiencies and recommend solutions for improvement

- Provided strategic insights to enhance operational efficiency and profitability

- Worked closely with clients to implement changes that resulted in significant cost savings

Skills:

Leadership Team Management Customer Service Operations Management Event Coordination Compliance Management Microsoft Office Suite Database Management Project Management Communication Skills

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