IT Operations & Project Management Leader (20 Years)

Sheba L. R. Waterford

Mansfield, TX ***** 520-***-**** ******************@*****.***

QUALIFICATIONS SUMMARY / HIGHLIGHT

A COMPETENT AND WELL-TRAINED UNITED STATES ARMY VETERAN AND PROFESSIONAL WHOSE BROAD SCOPE TWENTY (20) YEAR EXPERIENCE WITH A SPECIALIZATION IN IT OPERATIONS AND PROJECT MANAGEMENT, DATA ANALYSIS, SYSTEMS PLANNING AND DEVELOPMENT WITH TOP TIER TECHNICAL KNOWLEDGE HAS OFFERED A RESULTS-DRIVEN AND PROVEN TRACK RECORD WITHIN VARIOUS ORGANIZATIONS. NOTED FOR STRONG LEADERSHIP SKILL SET AND TECHNICAL EXPERTISE IN GUIDANCE, POLICY, AND STRATEGIC PLANNING. A PRACTITIONER OF “GETTING THE JOB DONE” CONTINUOUSLY DISPLAYING EXEMPLARY INDIVIDUAL CONTRIBUTION BY INCREASING DEPARTMENT FUNCTIONALITY AND DISPLAYING COMPLETE UNDERSTANDING OF OPERATIONS METHODOLOGIES, TOOL AND TECHNIQUES, WITH A PROVEN ABILITY TO OVERSEE AND COMPLETE PROJECTS AND TASKS ON TIME AND WITHIN BUDGET. HAS DEMONSTRATED ATTENTION TO DETAIL, CUSTOMER SERVICE, ORAL COMMUNICATIONS AND KEEN PROBLEM SOLVING

•Technologically Adept with Keen Software/OS Skills • Leadership, Presentation, Training

•Detailed and Results Oriented/Conceptual • Fundamental Systems of Acquisition

•Database and Project Management trained • Published online training material

•Demonstrated ability to design, develop and implement processes • Security Management

•Resource Management • Information Assurance

•Help Desk Support • MS Windows 95/98

•ITIL Training Courses • MS Word, excel and MS PowerPoint

•AD Application Mode (ADAM) •Telecommunications Systems

PROFESSIONAL EXPERIENCE

ROYAL DELIVERY SERVICES

Human Resource Payroll Manager

Mansfield, TX

Payroll Operations: Overseeing the complete payroll cycle, including collecting, calculating, and inputting data for wages, salaries, bonuses, deductions, and garnishments. This also includes administering and maintaining payroll systems and software, ensuring data integrity, and implementing system upgrades.

Compliance and Reporting: Ensuring adherence to all federal, state, and local wage and hour laws, including the Fair Labor Standards Act (FLSA). Generating payroll reports, tax filings, and other required documentation accurately and on time. Preparing and distributing W-2s and 1099s at year-end.

Team Leadership and Development: Leading, inspiring, and motivating a team of payroll analysts, senior payroll analysts, and operations managers. This involves hiring, training, and supporting career development for the team, fostering a high-performing and customer-obsessed culture.

Process Improvement and Efficiency: Identifying opportunities to improve efficiency and effectiveness of existing systems and processes, potentially leveraging methodologies like Lean and Kaizen. Driving process improvements to simplify transactions and streamline operations.

Stakeholder Management: Collaborating effectively with various stakeholders, including HR, Finance, legal, and external auditors to gather and validate payroll information, address discrepancies, and align priorities.

Issue Resolution: Addressing employee inquiries and concerns related to payroll, providing exceptional customer service and support, and resolving issues promptly and accurately. Resolving payroll discrepancies and addressing employee inquiries.

Leadership and Team Management: Proven ability to lead, mentor, and motivate a team, fostering a

POLYTECHNIC HIGH SCHOOL

Special Education Teacher / History, Math Inclusion Facilitator Oct. 2019 – Feb 2023

Fort Worth, TX

●Possesses complete knowledge of Individual Education Plans (IEP)collaboration process as it relates to students, parents, and other members of staff and the development of each student through the Admission, Review and Dismissal Committee processes

●Implement an instructional, therapeutic, or skill development program for 25 assigned students and show written evidence of preparation as required

●Incorporated overall TEAM mentality that allows collaboration with classroom teachers modifying regular curricula as needed assisting special education students with regular classroom assignments

●Developed student learning protocols through utilization of ongoing assessments delivered via formal and informal testing

●Exhibited keen understanding of IEP procedures related to student behaviors and proper interventions during crisis incidents

●Demonstrated ability to work with consortium of individuals and groups often consulting with district and outside resources regarding education, social, medical and personal needs for the students

●Maintained up to date certification qualifications for all federally funded incumbents of this position relating to time and effort reporting requirements

●Girls’ athletic coach for four years spanning multiple sports including: basketball, softball, track & field and flag football

●Became mentor to athletes because of trust, leadership and authentic care for the students

●Student success was always number one focus

MANSFIELD INDEPENDENT SCHOOL DISTRICT (M.I.S.D.)

Instructional Aid, Substitute Teacher Aug. 2016– Feb. 2020

Mansfield, TX

●Specialized in providing exceptional care and education to students placed within the I.E. P. program and in a classroom that could have 3-12 I.E.P. classified children

●Focus was on children where documented behavioral and academic intervention planning took place

●Elementary specialization ranged from Pre-K -6th grade

●Well versed in behavioral reinforcement, modification, and introduction of age-appropriate social cues were practiced

●Keen awareness and application of successful protocols within the classroom raised opportunities to assist educational leaders with the development of specialized curriculum for students with learning difficulties

●Facilitator of crisis preventions and intervention within the district based on expert classroom performance in challenging scenarios

●Exercised natural intuitiveness that was respected by leadership even before personal credentialing

●Consistently researched and presented data that supported intuitions relative to bettering children’s lives who are segmented in learning categories raising the bar in both education and quality of life

●Maintained the highest level of continuity within the classroom by execution of leadership, mentorship, and implementing excellent instruction where children thrive

NESTLE Waters North America (Contract)

Deduction Analysis

Coppell, TX Apr, 2015-Oct, 2016

●Utilized expanded analytical knowledge to research customer deductions, issue credits and follow-up with customers as required

●Developed and managed projects responsible for the creation, production and transformation of instructional materials into user friendly tools

●Expanded expertise to engage SMEs on technical content pertinent to NESTLE tutorials, digital interactives, user guides, audio and video scripts, storyboards, navigational texts etc.

●Managed the SAP/Trade promotional management system reporting (volume and/or spend) and collection of unauthorized deductions

●Created functional and efficient process that researched pending and settled check requests, deductions and credit memos per customer, sales, and audit requests while identifying and communicating customer trends and behaviors

●Enhanced process improvement opportunities to reduce re-work and maximize productivity

NCI

Senior Program Manager/Information Security Officer

Fort Huachuca, AZ Oct, 2010 – May, 2014

•Utilized high level systems and software knowledge to create, design and distribute content

•Collaborated with various groups and internal customers as a SME on project roll outs covering plan, executions and project benefits to end users

•Responsible for the re design of previous content that increased interaction and engagement for courses

•Training development included planning, writing and publishing all online help training material, job aids, step by step instructions for performing specific task, users’ guides and detailed information for using the software

•Developed web-based compliant courseware while securing information from unauthorized access to safeguard sensitive information from disclosure by reviewing, modifying and enforcing current policies and procedures

•Developed top tier compliant courses to track student transcripts for several departments

•Designed and developed ILT courses for Production Planning & Detailed Scheduling courses to support SAP Implementation

•Conducted systems security evaluations, audit, and access to automated information systems networks

UNITED STATES MILITARY -ARMY

Sr. Information Security Specialist (INFOSEC)

Department of the Army/ NETCOM G5

Fort Huachuca, AZ Aug, 2009-Oct, 2010

Deputy Chief Training Division/Project Supervisor

United States Army, 9th Signal Command Army

Fort Huachuca, AZ Jun, 2008-Aug, 2009

Battalion Executive Officer/Senior Communications Supervisor

Project Manager/Contracting Officer/Funds Control Officer Senior Logistician

Project Supervisor

United States Army, 3rd Signal Brigade (Deployment-Iraq)

Fort Hood, TX May, 2006-Aug, 2008

Battalion Executive Officer/Senior Com Supervisor/Project Supervisor

324th Signal Battalion

Fort Gordon, GA Jan, 2005-May, 2005

IT Network Operations Manager Senior Logistician/Project Supervisor

United States Army

Fort AP Hill, VA Sept, 2003- Janu, 2005

●Supported procedures and processes within the command, documenting the status of certification and

accreditation of computer systems in accordance with US Army regulations and National security mandates

●Conducted Information Security assessments for various command within the Department of Army

concerning security of applications and systems operating within environment

●Responsible for confirmation of the status of the authority to operate (AATO) of fa US Army enclave or system

●Successfully analyzed the security threat of over 500 applications/systems requested by US Army

commands and subordinate components wishing to obtain certification of net worthiness (CoN) for

use on the LandWarNet

●Training development included planning, writing and publishing all online help training materials

●Assist in the planning, coordination and design of the virtual network infrastructure that will support the

mission of US Army Cyber Command

●Worked with various SMEs to gather information regarding projects for Tech Ops and Ground Ops

●Performed quality testing to ensure that all courses were reporting as expect

●Edited the Boeing manual vector graphics

●Created eLeanring training courses for SWA University

●Supervised IT desktop/server support personnel (45 employees) who provided IT services to 700+ employees

based in the US

●Span of management duties ensure 24 hour operations for the subsidiary allowing constant support and access

to the ERP system that controlled critical financial reporting, parts management and customer resources

●Successfully re-engineered the network infrastructure incorporating CISCO VoIP telephony solution and the

installation of fiber optic transmission media plus the expansion of IT operations to the fourth facility

●Corrected any issues through troubleshooting that may have prevented degradation to the system process

●Provided enterprise technical guidance, support, and coordination of meetings improving communication and

customer service relations between customer (end – users) and IT members

●Defined the IT policies and principles to guide technical support operations supporting the enterprise architecture

●Collected, analyzed and prepared inspection reports in assessing $500K quarterly contract incentive plan

●Audited life support requirement documentation for 4 forward military units pertaining to life support

(food, water, sanitation) for a total of 465 soldiers

●Managed all vendor bid documentation for 7 new military requirements and recommended lowest bid proposals

to the Contracting Office for contract award consideration

●Solicited foreign national vendors for military life support needs for 3 forward areas and 2 garrison areas

●Evaluated and verified price quotes for 15 existing contract extensions via email, phone interview and face

to face interviews

●Reviewed and evaluated weekly requests for payment from contracted vendors

●Conducted monthly audits of vendor contract performance

●Negotiated with vendors resulting in annual savings of over $470K for the government

●Conducted monthly audits of vendor contract performance

●Managed resource accounts, network rights and access to systems and equipment

●Confidently and effectively supervised anywhere from 15-145 communication soldiers supporting the technical

and communication needs of the organization in 16 locations over the course of time

●Administer nightly and weekly backups using NT Backup Exec software supporting business continuity efforts to

maintain existing domain controllers, antivirus server and file server

●Developed security policies coinciding with quarterly training events alarming service members to security

threats associated with computer usage

●Supervise the coordination and the implementation of network equipment and servers to support the latest

technology during the specific time frame

●Employed analytical skills to conduct technology and risk assessments, gap analysis, identifying re engineering

or re architecting initiative

●Successfully promoted positive working relationships with diverse personalities/roles at all level in the firm and

among clients

●Assumed the role of Project Manager managing the migration of 600+ servers, operating on Server 2000/2003

platform from traditional hardware environment to a VMware ESXi virtualization solution running Server 2008

technology

EDUCATION/PROFESSIONAL EDUCATION/LICENSURE/PROFESSIONAL ORGANIZATIONS

M.A. Information Technology Management

Webster University, St. Louis, Missouri 2010

B.S. Business Administration/Minor Business Accounting

Jackson State University, Jackson, MS 1990

Leadership Occupational Certificate

US Army Combined Arms Center, Fort Leavenworth, KS 2/2014

Command and General Staff College

Fort Leavenworth, KS 2/2009

Project Management Institute (PMI) (Military Courses)

Delta Sigma Theta Sorority, Inc.

MILITARY EDUCATION

•Leadership Occupational Certificate

•US Army Combined Arms Center

•Command and General Staff College

•Contract Officer Representative Certificate

•Enterprise Email Migration

•SharePoint

•Command and General Staff Course

•Combined Armed and Service Staff School

•Procurement & Contract Management for IT

•Project Management Course

•Basic Finance for Managers Course

•Property Book Unit Supply enhanced (PBUSE)

•Information Technology Management Course

•Unit Level Logistics System (ULLS)

•Signal Systems Officer Basic/Advanced Course

•C-E Staff Officer Course

•DoD Information Assurance Awareness

•System (SAMS); automated maintenance system

•Microsoft Office Suite/Adobe Creative Suite

•Web Application Development

•Information Mapping, DocuTools

•Articulate 360/Storyline/Studio 13

•Knowledge of HTML/xml/JavaScript

•Experience documenting and simulating CRM, HCM and ERP systems for Workday, PeopleSoft, and Siebel

•Flash/Fireworks/PhotoShop, Illustrator

DECORATIONS

•Bronze Star • Army Achievement Medal (3OLC)

•Global War on Terrorism Service Medal • Army Commendation Medal (4OLC)

•Iraq Campaign Medal Ribbon • National Defense Service Medal

•Meritorious Unit Commendation • Joint Service Ribbon

•Armed Forces Service Ribbon • Global War on Terrorism Service Medal Ribbon

•Overseas Service ribbon

•Meritorious Service Medal (2OLC)

CERTIFICATION/CERTIFICATES

•CompTIA Security+ (CE)

•ITILv3 Infrastructure Technology Library

•Microsoft Certified Professional

•Anti-phishing Course

•Fundamentals of Systems Acquisition Mgmt.

•Computer Users Security Course

•MCP-Microsoft Certified Professional

•MCSE NT4 (Microsoft Certified Systems Engineer)

•Army Portfolio Management System

•Personal Identification Information Course

•Contract Officer Representative Course

•NAPA 101 Civilian Hiring System

•National Service Personnel System

•Composite Risk Mgmt.

•Workstation, Server, Network Essentials, Enterprise, Exchange 5.5 and TCP/IP

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