Logistics Operations Leader with MIS Background

Omar Mahmoud Ali Abdel Khaleq

Phone: 010******** Email: ************@*****.*** Cairo, Egypt

Career Objective

Motivated MIS graduate seeking a career in logistics field to leverage experience in operations, customer service, and supervision.

Education

Bachelor of Management Information Systems (MIS) - 2025 Professional Experience

Logistics Operations Supervisor - Aramex

- Supervised operations across 8 branches

- Monitored shipment lifecycle and system updates

- Evaluated staff performance and improved efficiency

- Ensured customer notifications and delivery confirmations

- Prepared daily, weekly, monthly reports

- Reduced operational errors by 15% through structured performance monitoring

- Improved operational efficiency during peak periods with daily action plans Call Center - COD Partner

- Supported e-commerce logistics platform customers

- Handled shipment inquiries and issue resolution

Customer Service - Raya CX (Keeta KSA)

- Handled driver and restaurant complaints

- Ensured smooth order processing and customer satisfaction Vodafone 888 Chat & Floor Support

- Provided chat-based support and escalations

Sales - Abu Brin Roastery (5 Years)

- Customer handling and sales

- Developed communication and persuasion skills

- Worked under pressure and maintained discipline

Skills

- Communication & Customer Service

- Problem Solving

- Teamwork & Collaboration

- Microsoft Excel & Office

- Time Management & Multitasking

- Work Under Pressure

Languages

Arabic (Native) - English (Intermediate)

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