Talent Development & Instructional Design Leader
Resume:
Talent Development Specialist & Instructional Designer
***************@*****.***
Tenita Brown
Strategic Operations Leader and Behavioral Design Specialist bridging the gap between business management, human psychology, and visual communication. Combines a bachelor’s in business management, an in-progress MS in Industrial-Organizational Psychology, and a Graphic Design background to build high-impact, low-stress digital corporate solutions. Proven track record managing full-cycle talent acquisition for 100+ personnel, designing data-driven quality assurance programs, and directing large-scale corporate operations. Expert at translating complex operational metrics into beautiful, asynchronous instructional design modules and user-experience frameworks that drive retention and scale business revenue.
Area Manager Amazon April 2026 – Present
Operational Leadership: Direct daily shift workflows and cross-functional performance metrics for a high-volume workforce to optimize corporate throughput benchmarks.
Change Management: Apply organizational psychology frameworks to navigate fast-paced structural changes, reducing employee resistance and aligning team behaviors with corporate targets.
Conflict Resolution: Lead sensitive employee relations triage and real-time de-escalation, safeguarding workplace compliance and team safety.
Operations Manager & Talent Acquisition Lead Topflight Assistance
High-Volume Workforce Scale: Directed, coached, and optimized daily workflows for a remote/hybrid team of 100+ personnel, successfully boosting department performance metrics.
Full-Cycle Recruitment: Engineered the end-to-end recruitment architecture, including strategic sourcing, psychological profile alignment, behavioral interviewing, and final selection metrics.
Program Development: Rebuilt the corporate 30-60-90-day onboarding framework from scratch, utilizing business analytics and behavioral tracking to reduce early-stage turnover by an estimated 25%.
Quality Assurance & Performance Optimization Coach Activus Connect
Performance Analytics: Audited high-volume remote workforce performance data across digital channels to maintain strict alignment with enterprise client Service Level Agreements (SLAs).
Instructional Integration: Translated data-driven performance trends into clear, remote instructional training assets and behavioral standard guidelines to improve frontline KPIs.
Senior Account Manager / Elite Sales Specialist AT&T
Consultative Strategy: Utilized enterprise CRM software to track consumer behavior data, managing a client pipeline to maximize fiber internet and mobility contract renewals.
Behavioral Specialist & Instructional Specialist People’s Care
Behavior Modification: Designed and executed individualized behavioral management plans and structured vocational training modules tailored to diverse learning styles.
EDUCATION
Master of Science in Psychology (Industrial & Organizational Psychology)
Grand Canyon University Expected Graduation: September 2027 (18-Month Program)
Core Focus: Behavioral Analytics, Personnel Selection Science, Organizational Culture, Adult Learning Frameworks.
Bachelor of Science in Business Management
Core Focus: Corporate Operations, Strategic Planning, Data-Driven Leadership, Workforce Performance.
Associate of Arts in Graphic Design
Core Focus: Visual Media Architecture, User-Interface (UI) Layouts, Digital Asset Creation.
SKILLS
Instructional Design: Adult Learning Theory, Asynchronous Module Creation, Visual Communication, Storyboarding.
People Analytics: Behavioral Data Analysis, Quality Assurance Monitoring, Performance Feedback Loops.
Workforce Strategy: Full-Cycle Talent Acquisition, Compliance Auditing (FCRA), Change Management.
Technical Suite: Enterprise CRM Platforms, Digital Design Architecture, Workforce Tracking Software.
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