Remote Bilingual Customer Service & Pharmacy Support Specialist

Mary Joanel Crizel N. Manalili

***********@*****.*** 626-***-****

OBJECTIVE

To obtain a remote customer service position where I can utilize my strong communication skills, attention to detail, and bilingual abilities to provide excellent support and ensure a positive experience for customers while contributing to a professional and service-driven team.

Skills

● Accurate Data typing speed of 55+ wpm

● Compliant with HIPAA laws and regulations

● Bilingual in Tagalog (write, read, and translate)

● Strong ability to work effectively as part of a team and independently

● Provide excellent customer service skills with amazing telephone etiquette

● Strong time management, stress management, analytical skills, and organization skills

● Intermediate to advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) and Google drive (Google Docs, Sheets, Forms, Slides)

Education

Hacienda La Puente Adult Education Class of 2025

Pharmacy Technician Program

Holy Family School Graduated Class of 1998

Highschool

License

California Board of Pharmacy

Pharmacy Technician License # 204718

Experience

Scan Health Plan - Member service representative July 2025 - Current

● Handling sensitive information (PHI) in accordance with HIPAA regulations

● Addressing and resolving member issues related to areas such as eligibility and access

● Documenting member interactions and actions taken to resolve inquiries in designated systems

● Explaining complex health plan information in a clear and concise way, covering topics like benefits, provider networks, accessing care, and member rights and responsibilities Skilled Nursing Pharmacy Pharmacy Technician IV Sep 2024 – July 2025

● Maintaining records by recording and filing the prescriptions and order requests

● Managed and mentored new trainees in the IV department (staging, and cleaning)

● Process prescriptions electronically and ensuring all information is accurate and complete

● Supporting pharmacological services by assembling, stocking and distributing medications Independent Contractor Courier March 2019-July 2025

● Collect packages from designated locations and deliver them to recipients

● Plan efficient delivery routes to maximize deliveries

● Maintain accurate records of deliveries l, including signatures, timestamps, and other documentation

● Communicate with dispatchers and clients, providing real-time updates on delivery status and reporting delays

Tourneau Las Vegas Cash Office Associate Apr 2018 - Mar 2019

● Reported discrepancies in sales transactions

● Assisted the inventory manager with daily audits and processed online orders

● Prioritizing tasks and managing effectively to keep the office running smoothly

● Managed all cash and credit card transactions, ensuring accurate daily balances and end-of-day reconciliations

Health Care Partners of Nevada Office medical assistant Jan 2016 – Jan 2017

● Understanding patient care and safety

● Experience in preparing patients for examination procedures

● Effectively communicating with patients, healthcare providers, and staff

● Performing medical procedures such as taking vital signs, drawing blood, and administering injections Remote Readiness

● Fully equipped home office: PC, high-speed internet, webcam, headset

● Strong ability to work independently with minimal supervision

● Familiar with remote platforms and cloud-based systems References available upon request

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