General Operations Manager with 15+ Years Experience

C. ERIC LEONETTI, Regional Operations Management

DeLand, 904-***-****, *************@*****.***

SUMMARY Accomplished General Operations Manager with over 15 years of experience leading business operations, driving revenue growth, and optimizing P&L for multi-site businesses. Proven ability to streamline workflows, implement performance standards, and achieve significant cost savings, including a 15% material cost reduction. Skilled in market expansion, team leadership, and ensuring operational consistency within safety-first environments. Eager to leverage expertise in strategic growth and operational excellence.

WORK EXPERIENCE

08/2024 – 09/2025

General Manager

Wise Coatings of Orlando

Orlando

&Directed end-to-end franchise operations encompassing service delivery, human resources, sales, customer service, safety, and full P&L ownership, aligning performance with corporate objectives, EBITDA, and improving overall efficiency.

&Streamlined workflows and institute measurable performance standards across departments, driving higher productivity, enhancing project management, achieving material cost savings of 15% from the prior year, and ensuring operational consistency within a safety-first environment.

&Spearheaded market expansion initiatives through targeted marketing,

social media engagement, and community outreach, strengthening brand visibility and generating new business.

&Collaborated closely with the franchisor's corporate leadership to implement best practices, enhance operational results, and deliver sustained business growth.

08/2020 – 06/2024

General Manager

Mr. Rooter Plumbing of St. Augustine, Daytona and Melbourne

St. Augustine

&Oversaw four multi-site plumbing franchises with full P&L responsibility, optimizing service delivery, scaling teams, driving sales, and managing safety operations while utilizing multiple CRM and EMP platforms to enhance efficiency and consistency in a safety-first environment, achieving zero voluntary turnover.

&Increased annual revenue from $2.1M to $3.3M within the first year, simultaneously doubling profit margins and strengthening overall financial performance.

&Expanded sales exceeding $4.3M in the second year by broadening service lines and enhancing customer offerings.

&Established foundational budgets, key performance indicators (KPIs), and

reporting structures, facilitating nearly 100% operational expansion within three years, including a comprehensive fleet modernization.

Launched new revenue streams, positioning the business to exceed $5M in annual revenue with projected margins above 15%.

&Provided exemplary customer service as the primary point of contact for customers, vendors, and community partners, serving as the company's representative.

&Reduced material costs through strategic vendor management and follow-up negotiations, supported by intensive internal monitoring.

01/2020 – 08/2020

Operations Manager

Wallenius Wilhelmsen Logistics

Jacksonville

&Managed large-scale import/export processing for Nissan, Mercedes, and Ford across a 90-acre facility, ensuring regulatory compliance, operational efficiency, and consistent throughput.

&Led six supervisors and a workforce of 120 employees, fostering productivity, safety, and operational discipline.

&Elevated Nissan audit scores to 4.2 out of 5 by reinforcing policy adherence and standard operating procedures.

&Sustained operations and maintained workforce morale amidst pandemic-related disruptions, ensuring continuity despite significant staffing reductions.

&Preserved essential industry output with up to 80% furlough levels, guaranteeing reliable service and adherence to delivery timelines.

01/2018 – 08/2019

General Operations Manager

Wind River Environmental, DBA Metro Rooter Plumbing

Jacksonville, Fl, U.S.A.

&Directed all business functions for a $12M plumbing operation, including sales, service, human resources, safety, and full P&L responsibility.

&Guided a team of over 50 technicians, four department managers, and call

center/customer service staff to enhance service delivery and overall performance.

&Increased profit by 12.4% in the first year while expanding margins from 25% to 30%.

&Reduced OSHA-recordable injuries by 80% and lost-time incidents by 90% through targeted safety training and recognition programs.

&Improved operational efficiency by implementing automated work order and billing systems, while aligning team culture under new ownership.

01/2013 – 01/2018

General Manager

Metal Sales and Manufacturing Corporation

Jacksonville

&Directed sales, marketing, and operational strategies to drive revenue growth, expand market share, and strengthen overall business performance within a safety-first framework.

&Led three supervisors and a team of 33 employees, cultivating a safety-first, performance-driven culture.

&Increased sales by 20.5% in the first year, improving return on investment

(ROI) by over 25% through strategic pricing and KPI-based management, while maximizing fleet utilization.

&Expanded gross profit margins from 21% to 36.5% within 18 months, maintaining consistent market share.

&Achieved four consecutive years with zero workplace injuries by implementing 5S and Lean manufacturing practices, alongside daily safety routines.

EDUCATION

2000 – 2004

University of Wisconsin

BACHELOR OF ARTS, COMMUNICATIONS & MARKETING

Madison

SKILLS P&L Management WHSE / Inventory Management Strategic Business Operations Six Sigma / 5S / TQM

OSHA 30 Certified KPI Development / Reporting

Employee Development Operations Policy Development

Change management Communication

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