Administrative Operations Specialist with Hospitality Experience
Resume:
Sherry Hensberger
Hampton VA 23664
Objective:
To obtain a part time to full time remote position where my skills and experience can be utilized to the fullest potential.
Work Experience:
Sentara CarePlex Hospital-Hampton, VA 1/16-2026-March 2026
Administrative Assistant Guest Service
Departments Included:
Guest Service
Advocacy
Chaplaincy
Volunteers
Duties:
Worked various departments when needed.
Payroll
All Ordering
Meeting and minutes
A/P
Log all compliments for the hospital
Order all communication devices for the hospital
Proof and edit letters
Design charts and Logs
Proficient in all Microsoft Office
HMP Design-Williamsburg, VA 1/15-2/2016
Administration
• I was in charge of all administrative tasks including but not limited to Proposals, Client and Vendor relations, A/R, A/P Establishing and maintaining client communications and charts, create documents as needed and any task the owner deemed necessary as this was a newly established business. Country Inn & Suites-Williamsburg, VA 10/12-1/2015 General Manager
● Manager all operations in all Departments
● Manage and control Revenue Spent to efficiently manage cost control
● Yearly Budgets for all expenditures, projected revenue, and payroll
● Responsible for Financial accounting functions (i.e. A/R, A/P, Bank Transactions)
● Employee Payroll
● Star Reports; Medallia Scores (hotel comparison reports with competition and scores written by guest
● Social Media e.g. Facebook and Trip Advisor
● Revenue Management: Daily checking competitors and establish rates accordingly
● Reports to management company daily and weekly
● Ordering all supplies as needed for all departments
● Manage all Staff (no department supervisors)
● Handle all guest complaints while in house and respond to all negative social media reviews
● Coordinate group arrivals and social activities within the hotel e.g. welcome receptions and pizza parties
● Establish Guest Relations to insure repeat business
● Establish and maintain vendor relations to secure best prices available
● Proficient in Microsoft Office
Travelodge Inn & Suites-Williamsburg, VA 9/2011-10/2012 General Manager
● Manager all operations in all Departments
● Manage and control Revenue Spent to efficiently manage cost control
● Yearly Budgets for all expenditures, projected revenue, and payroll
● Responsible for Financial accounting functions (i.e. A/R, A/P, Bank Transactions)
● Employee Payroll
● Star Reports; Medallia Scores (hotel comparison reports with competition and scores written by guest
● Social Media e.g. Facebook and Trip Advisor
● Revenue Management: Daily checking competitors and establish rates accordingly
● Reports to management company daily and weekly
● Ordering all supplies as needed for all departments
● Manage all Staff (no department supervisors)
● Handle all guest complaints while in house and respond to all negative social media reviews
● Coordinate group arrivals and social activities within the hotel e.g. welcome receptions and pizza parties
● Establish Guest Relations to insure repeat business
● Establish and maintain vendor relations to secure best prices available
● Proficient in Microsoft Office
Country Inn & Suites-Williamsburg, VA 6/2010-9/2011 General Manager
● Manager all operations in all Departments
● Manage and control Revenue Spent to efficiently manage cost control
● Yearly Budgets for all expenditures, projected revenue, and payroll
● Responsible for Financial accounting functions (i.e. A/R, A/P, Bank Transactions)
● Employee Payroll
● Star Reports; Medallia Scores (hotel comparison reports with competition and scores written by guest
● Social Media e.g. Facebook and Trip Advisor
● Revenue Management: Daily checking competitors and establish rates accordingly
● Reports to management company daily and weekly
● Ordering all supplies as needed for all departments
● Manage all Staff (no department supervisors)
● Handle all guest complaints while in house and respond to all negative social media reviews
● Coordinate group arrivals and social activities within the hotel e.g. welcome receptions and pizza parties
● Establish Guest Relations to insure repeat business
● Establish and maintain vendor relations to secure best prices available
● Proficient in Microsoft Office
Days Inn-Hampton, VA 10/2007-5/31/2010
Director of Sales; Front Desk Manager
● Solicitation of Sales (i.e. Group, Corporate & Commercial Sales).
● Maintain an above average Star Report.
● Manage and frequently update third party websites.
● Establish and actively participate in managing short, long term and repeat business.
● Handle Customer Complaints in accordance with Days Inn Policies and Guidelines.
● Responsible for Financial accounting functions (i.e. A/R, A/P, Bank Transactions)
● Assist in managing front desk employees.
● Employee Payroll
● Responsible for managing and maintaining up-to-date records for Government proposals, bids and contracts.
● Revenue Management
● Rate Management
Fiddlers Inn-Nashville, TN 8/1997-9/2007
Front Office & Sales Manager
● Responsible for both Front Office Operations and Sales Management.
● Manage 15-20 employees and ensure that all follow the policy and procedures set forth by the company.
● Responsible for creating weekly schedules for staff.
● Responsible for handling complaints in accordance with company policy.
● Maintaining local partnerships and actively engaging in obtaining new partners to grow business in this high tourist area.
● Responsible for Marketing and Public Relations to ensure that business is continuously growing.
● Actively engage in competition threats and act thereof to limit the liability of those threats.
● Revenue Management
● Rate Management
● Creatively work with GM to form strategies to ensure the security of the business. Education:
Norwin High School Irwin, PA 1970-1974
College Prep
Penn State University McKeesport, PA 1974-1975
Liberal Arts
University of Pittsburgh Pittsburgh, PA 1975-1980
Business Administration/Finance
Personal References available upon request
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