Virtual Assistant & HR Coordinator

AMBER DAVIES

Recruiting Coordinator HR & Staffing Specialist Healthcare Operations

Email: **********@*****.*** Phone: 631-***-**** Location: Bronx, ny PROFESSIONAL SUMMARY

Customer-focused professional with over 5 years of experience in healthcare coordination and high-volume customer service environments. Demonstrates a strong commitment to delivering a positive customer and patient experience through clear communication, responsiveness, and attention to detail. Skilled in managing scheduling logistics and coordinating patient care with empathy and professionalism. Experienced in building strong relationships with customers and cross-functional teams, resolving concerns efficiently, and ensuring smooth day-to-day operations. Proficient in EMR systems and HIPAA compliance, with a focus on maintaining confidentiality, accuracy, and high-quality service in every interaction. CORE COMPETENCIES

Applicant Tracking Systems (ATS)

Recruiting Coordination & Interview Scheduling

HR Operations & Employee Relations

Patient Care Coordination

HIPAA Compliance & Medical Records (EMR)

Customer Service & Call Center Operations

Scheduling & Calendar Management

Conflict Resolution & Escalation Handling

Data Entry & Process Improvement

CRM Systems & Remote Operations

PROFESSIONAL EXPERIENC

Independent Medical Transportation & Logistics Coordinator LiveOps – Remote Jan 2026 – Present

Coordinate non-emergency medical transportation scheduling across multiple locations

Communicate with patients, providers, and drivers to ensure timely service

Monitor dispatch operations and resolve real-time issues efficiently

Maintain HIPAA-compliant transport records and documentation

Analyze operational data to improve efficiency and service delivery Patient Care Coordinator Mericare Health and Wellness – Yonkers, NY Jan 2022 – Sep 2024

Delivered responsive and compassionate customer service to patients, families, and providers.

Scheduled and coordinated patient appointments to ensure timely and consistent care.

Made reminder calls for appointment confirmations and prescription pickups.

Verified insurance coverage and processed benefit submissions accurately.

Maintained detailed, HIPAA-compliant patient care records per state regulations.

Used EMR systems to compile, review, and manage patient medical documentation.

Qualified prospective clients by assessing patient needs to determine appropriate services.

Trained and onboarded support staff to align with clinical and organizational protocols. Employee Relations Coordinator 247.ai – Plano, TX Oct 2018 – Oct 2021

Supported recruitment by screening and interviewing candidates

Conducted onboarding, orientations, and exit interviews

Managed employee relations issues and advised management

Maintained HR records and ensured compliance with labor laws

Developed staffing reports and workforce analytics Customer Service Specialist NTTA – Plano, TX Mar 2018 – Sep 2018

Resolved customer complaints and escalations efficiently

Maintained accurate customer records and database updates

Provided service information and tailored solutions to customers

Collaborated with internal teams to resolve billing and technical issues SKILLS

Interview Scheduling

Applicant Tracking Systems (ATS)

Recruiting Support

HR Operations

Candidate Experience Management

Cross-Functional Collaboration

Conflict Resolution

Employee Onboarding

Customer Service Excellence

Healthcare Coordination

Call Center Operations

High-Volume Call Handling

Customer Retention & Engagement

Medical Records Management (EMR)

Data Entry & Accuracy

HIPAA Compliance

Scheduling & Calendar Management

Process Improvement

Verbal & Written Communication

Time Management & Prioritization

Remote Operations Support

Team Collaboration & Independence

Problem Solving in Fast-Paced Environments

Escalation Handling & Service Recovery

Fast-Paced Environment Adaptability

CRM & EMR Systems

EDUCATION

Birmingham City University UK

MSC management and international business

Babcock University - REMO

BSc in Human Resources Management

CERTIFICATIONS & COURSES

Care Home Management

Customer Service Skills in Healthcare

Personal Care Assistant

Employee Onboarding & Motivation

ADDITIONAL INFORMATION

High-Volume Call Handling

Customer Retention & Engagement

Process Optimization

Team Collaboration & Remote Work

Time Management & Multitasking

REFERENCES

Available upon request

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