Customer Service & Training Coordination Professional

DONNIE WAYNE MINOR JR.

Customer Service Sales Support Administrative Operations

McKinney, TX 630-***-**** ****************@*****.*** LinkedIn PROFESSIONAL SUMMARY

Recent communications and public relations graduate with hands-on experience in customer service, client support, documentation, sales-oriented communication, records tracking, and fast-paced administrative coordination. Skilled at responding professionally through phone, email, and written communication; explaining next steps clearly; maintaining accurate records; tracking follow-up items; and resolving service questions with patience and urgency. Brings strong Microsoft Office, Excel, Google Workspace, Google Sheets, data entry, workflow tracking, and remote collaboration experience. Prepared to support PMTI's student experience by coordinating communication, course logistics, registration follow-up, materials tracking, instructor/student updates, and operational details with accuracy, professionalism, and a customer-first mindset.

CORE STRENGTHS

Customer

Support &

Communication

Customer Service, Phone Support, Email Communication, Live Chat Readiness, Student Support, Inquiry Resolution, Escalation Handling, Customer Satisfaction, Professional Follow-Up

Sales

Coordination

Sales Support, Prospective Communication, Enrollment Status Tracking, Post Follow-Up, Service Recommendations

Operations

Support

Scheduling Support, Zoom-Based Coordination, Calendar Coordination, Vendor Follow-Up

Records &

Administration

Spreadsheet Tracking, Database Updates, Data Entry, Payment Confirmation Support, Feedback Surveys, Document Management Tools &

Technology

Microsoft Office, Outlook, Word, Excel, Google Workspace, Docs, Sheets, Calendar, Drive, Zoom, Google Analytics, Digital Collaboration Tools

Work Style

Highly Organized, Detail-Oriented, Fast Learner, Deadline-Focused, Process Improvement, Cross-Functional Collaboration, Accuracy, Adaptability, Professionalism

PROFESSIONAL HIGHLIGHTS

● Frontline communicator who can represent PMTI professionally to prospective students, current registrants, alumni, instructors, vendors, and internal team members.

● Detail-focused coordinator with experience tracking request status, documentation needs, timelines, records, and follow-up actions across spreadsheets and digital systems.

● Service-minded problem solver who can listen carefully, clarify needs, explain options, and move issues toward resolution while maintaining a calm and professional tone.

● Learning-minded recent graduate with a strong communications background, project management coursework in progress, and the ability to adapt quickly to new tools, procedures, and fast-moving priorities.

PROFESSIONAL EXPERIENCE

Customer Service & Client Support Coordinator, Part-Time Contractor Legacy Consulting & Professional Services, LLC Jan 2018 - Present

● Serve as a front-line point of contact for client inquiries and follow-up requests, providing timely support through phone, email, and documentation-based communication.

● Explain next steps, documentation needs, outstanding items, and request status clearly to clients while maintaining a professional and customer-first service experience.

● Track service requests, application status, action items, and deliverables using Excel, Google Sheets, Google Workspace, and documentation systems.

● Maintain accurate client and provider documentation to support completeness, organized records, compliance awareness, and efficient processing of requests.

● Coordinate communication between clients, small businesses, community organizations, and internal partners to keep priorities clear and support smooth execution.

● Resolve service concerns by documenting actions taken, coordinating next steps, and providing dependable follow-up until issues move toward resolution.

● Adapt quickly to changing client needs, project deadlines, documentation requirements, and competing priorities while protecting accuracy and follow-through. Public Relations Intern, Remote Porter Novelli Summer 2022

● Drafted and edited written communications, research summaries, and client materials with close attention to accuracy, tone, deadlines, and audience needs.

● Maintained databases and organized records to support information tracking, follow-up, reporting, and timely communication across internal teams.

● Researched healthcare and nonprofit markets to support client communications, audience understanding, service-oriented messaging, and campaign planning.

● Coordinated timelines, follow-up actions, and communication updates between internal team members and external contacts in a deadline-driven environment.

● Supported detail-oriented administrative and communications work requiring strong writing, proofreading, organization, and remote collaboration. Customer Service Associate Jewel/Osco Jan 2019 - Jul 2019

● Delivered front-line customer service in a fast-paced retail environment, greeting customers, answering questions, and resolving routine concerns.

● Processed customer transactions through point-of-sale and store systems with attention to accuracy, company procedures, and service expectations.

● Handled routine payment interactions, supported efficient checkout flow, and maintained professionalism during busy service periods.

● Followed company policies, safety expectations, and structured operating procedures while maintaining a professional attitude and appearance.

● Collaborated with team members to support store operations, customer experience, and timely issue resolution during high-volume periods. LEADERSHIP, SERVICE AND COMMUNITY ENGAGEMENT

● Youth Co-Lead, T.H.E. Youth Development Association Foundation - supported community service initiatives, youth engagement, volunteer coordination, and service-based outreach.

● Leadership Advancement Scholar, Central Michigan University - selected for leadership development, communication, and service-focused programming.

● Walter Cronkite School of Journalism Leadership Summit - participated in journalism and communications leadership programming focused on media, storytelling, and public impact.

● Impact Diversity Leadership Training, Central Michigan University - completed leadership training focused on inclusion, communication, and community engagement. EDUCATION

University of North Texas B.S. Integrated Studies, Emphasis in Communications & Public Relations December 2024

CERTIFICATES

Project Management, In Progress Contract Management Fundamentals, 2025 Google Analytics Certificate, 2023 US Healthcare Provider Credentialing & Payer Certificate, In Progress Mastering Healthcare Fundamentals, 2025 AWARDS

Lem Tucker Scholoar -Central Michigan University The LAGRANT Foundation Scholarship National Association of Black Journalists Visual Task Force Scholar Presidential Service Award

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