Versatile Operations and Customer Service Professional

ASHLEY DIANNE TAYLOR

Dallas, TX *****

214-***-**** 469-***-**** **********.***@*****.***

PROFESSIONAL SUMMARY

Patient and empathetic Customer Service Specialist with extensive experience in conflict resolution, customer support, dispatch coordination, administrative assistance, and team leadership. Proven ability to communicate effectively, resolve customer concerns, and maintain professional relationships in fast-paced environments. Background includes insurance services, logistics support, retail operations, and administrative coordination. Available to work Monday through Friday, 9:00 AM – 6:30 PM. EMPLOYMENT

Currently looking for a job

Caregiver

Hallmark Healthcare LLC — Bedford, TX

November 2024 – June 2025

Delivered personalized in-home care, supporting daily living and basic medical-related needs

Maintained accurate documentation of care, observations, and patient status

Assisted with mobility, hygiene, and medication reminders in accordance with care plans

Collaborated with healthcare teams and family members for continuity of care

Ensured compliance with health, safety, and HIPAA standards

Built strong, trusting relationships with clients through compassionate care Gap: Looking for an employment

Recruiter / Dispatcher (Contract)

DirectX — Dallas, TX

March 2024 – July 2024

Resolved operational and customer concerns efficiently and professionally

Maintained daily dispatch logs and accurate documentation

Verified driver qualifications and compliance requirements

Coordinated workflow and assignments to ensure timely completion

Communicated effectively with team members and leadership

Supervised daily operations to meet performance goals Homemaker (Self-Employed)

Palestine, TX

February 2023 – March2024

Managed scheduling, budgeting, and household administrative tasks

Coordinated appointments and maintained structured daily operations

Demonstrated strong organizational and time management skills Customer Service Representative

Sagility LLC

September 2023 - February 2023

Provided customer support and resolved inquiries professionally

Processed payments, refunds, and account adjustments Gap: Took a break for family

Customer Service Representative

Manpower

August 2022 – December 2022

Assisted customers with order processing and product inquiries

Handled payments and refund transactions

Maintained professional communication with clients and teams Gap: Took a break for family

Customer Service Representative

Global Response (Crate & Barrel)

August 2021 – January 2022

Assisted customers with online orders and account issues

Processed payments and refunds

Resolved concerns efficiently while maintaining service standards Online Order Filler

Walmart Stores — Athens, TX

July 2021 – August 2021

Prepared and fulfilled online pickup orders

Verified order accuracy and ensured customer satisfaction

Maintained productivity in a fast-paced environment Gap: Took a break for family

Customer Service Representative (Insurance)

Results Inc. — Palestine, TX

June 2020 – September 2020

Assisted customers with insurance inquiries (Blue Cross Blue Shield)

Drafted and formatted customer communications and documentation

Analyzed data to improve service processes

Ensured compliance with state and federal regulations EDUCATION

G.E.D.

Central Texas College — 2005

Office Administrative Assistant Certification

Central Texas College — 2010

Medical Billing & Coding Certification (In Progress) CHCP (College of Health Care Professions)

April 2026 – January 2027 (Expected)

SKILLS

Customer Service & Conflict Resolution

Dispatch Coordination

Administrative Support

Microsoft Office (Word, Excel, Outlook)

Insurance Claims Knowledge

Office Organization & Workflow Management

Team Collaboration & Leadership

Documentation & Reporting

Verbal & Written Communication

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