Client-Focused Operations and Training Specialist

Cost Commercial Real Series Marketing Manufacturing Project Quality Test Account Coach Health Customer Education Instructor Training Youth Travel Medical Emergency Organic Performance Operations Automotive Plant Production Purchasing Resources Human Insurance Call Business Tool Sheet Lathe Warehouse

Stacey R. Moonitz

22 Bernwood Drive McKean, PA 16426 513-***-**** *********@*****.*** Objective Experienced customer service-oriented position allowing for parlay of demonstrated, customer service, communication, and financial transaction management skills proven by 30 years of happy customers.

Profile Team leader with positive, outgoing attitude. Adaptable to changes as workflow demands dictate. Enthusiastic manager with a passionate desire to learn and continuously improve. Diplomatically enforce customer service policies leveraging assertive communication style. Skills Summary

Customer Service

Training/Educator

Home Healthcare

Marketing & Sales

Mentor/Tutor/Coach

Industry Experience

Food

Transportation

Hospitality

Medical Devices

Professional Experience CUSTOMER SERVICE

Provide friendly, results-oriented customer service and creatively constructed robust solutions for project clients within both friendly and unfriendly environments.

Develop and implement strategic marketing display of alcoholic products resulted in a 15% revenue increase.

Enthusiastically promote corporate customer savings programs resulted in 10% increase of business transactions.

Employment Highlights AMERICAN LEGION POST #771 - Erie, PA COUNTRY FAIR – McKean, PA Barmaid, 2018 to Present Sales Associate, 2019 to 2020 GREYHOUND LINES, INC. – Erie, PA NEURO-RESTORATIVE – Fairview, PA Customer Service Agent, 1994 to 2007 Personal Care Attendant, 2019 to 2021 Education/Continuing Education MERCYHURST COLLEGE – Erie, PA

Early Childhood Development, 1995

IROQUOIS HIGH SCHOOL – Erie, PA

High School Diploma, 1993

Responsible Alcohol Management Program (RAMP) – Erie, PA (Online Program) Professional Certifications CNA – Certified Nurse Aide (Commonwealth of Pennsylvania) RAMP – Responsible Alcohol Management Program (Commonwealth of Pennsylvania)

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