Customer Support Professional - Remote Expert in CRM and Retention

KARANDEEP SINGH

** ********** ******* ** 647-***-****

Calgary, AB T3J 0V2 *.********@*****.***

PROFESSIONAL SUMMARY

Customer support professional with 4+ years of experience in remote customer service, technical troubleshooting, sales support, and customer retention. Skilled in handling high-volume customer interactions, resolving escalated concerns, and delivering exceptional support across phone, chat, and remote environments. Experienced with Salesforce CRM, cross-functional collaboration, and fast-paced operations. Strong ability to adapt quickly to new technologies, workflows, and customer needs.

KEY SKILLS

• Customer Relationship Management

• Customer Service

• De-escalation Skills

• Cross-Functional Communication

• Salesforce CRM

• Remote Communication Platforms

• Technical Troubleshooting

• Customer Retention

• Phone & Chat Support

• Conflict Resolution

• Account Management

• Problem Solving

• Documentation & Reporting

• Time Management

• Team Collaboration

• AI & Technology Adaptability

• MS Office

• Order Management & Dispatch Systems

PROFESSIONAL EXPERIENCE

Remote Sales Executive

SP Data Digital Remote, Canada Jul 2025 – Till Date

• Support Rogers customers with service renewals, account upgrades, retention, and service coordination in a high-volume remote environment

• Resolve escalated customer concerns through collaboration with internal customer care and retention teams

• Maintain accurate customer documentation using Salesforce CRM and internal systems

• Schedule technician appointments and coordinate service solutions based on customer needs

• Consistently exceed KPIs, QA standards, and customer satisfaction expectations

• Promoted within 6 months based on strong performance and customer service results

Customer Care Representative / Dispatcher

BUDS Courier May 2024 – Jun 2025

• Coordinated communication between customers and delivery drivers to ensure smooth daily operations

• Provided delivery updates, logistics support, and issue resolution for customers in fast-paced environments

• Handled customer concerns professionally while maintaining service quality and operational efficiency

• Prepared billing and invoicing documentation accurately and on time

• Trained new customer service representatives and supported onboarding activities

• Managed app-based order systems and assigned deliveries based on routes and service areas

Customer Relations Associate

HGS Canada May 2022 – Apr 2024

• Delivered customer support for billing inquiries, payments, technical troubleshooting, service updates, and account concerns

• Managed high-volume inbound customer interactions while maintaining professionalism and strong customer satisfaction

• Used active listening and probing techniques to identify customer needs and recommend appropriate solutions

• De-escalated difficult customer situations by providing effective resolutions and retention-focused support

• Documented customer interactions and account updates accurately to ensure continuity of support

• Educated customers on available products, services, promotions, and account options

Cashier & Delivery Coordinator

Mr. Greek Express May 2017 – Mar 2022

• Assisted customers with orders, reservations, inquiries, and issue resolution in a fast-paced environment

• Supported daily restaurant and delivery operations while maintaining strong customer service standards

• Built positive customer relationships by resolving complaints and ensuring service satisfaction

• Coordinated delivery staff, managed cash operations, and supported team training activities

EDUCATION

Post Graduate Diploma in Financial Services

Canadore College Jan 2016 – Sep 2016

Post Graduate Diploma in Marketing Management & Financial Services

George Brown College Jan 2015 – Dec 2015

LANGUAGES

English • Hindi • Punjabi • Urdu

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