Remote Customer Care & Digital Records Specialist
Resume:
Katherine Spencer
**********@*****.***
Trenton, MI 48183
SUMMARY
Experienced professional with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Several years of comprehensive experience working with teammates to support accounting functions in patient accounting. Accurately inputs data and records day-to-day transactions. Solid understanding of basic bookkeeping and accounts payable and receivable. Experienced Hairstylist with thorough knowledge of hair care products and chemical compositions. In-depth knowledge of latest trends paired with strong interpersonal skills. Significant experience in both salon and freelance settings. Years of experience providing a wide range of beauty services.
SKILLS
Quick learning ability
Client consultation and coordination
Appointment scheduling and
management
Hair styling expertise
Customer relationship management
Advanced communication skills
Men's and women's haircuts
Highlights and lowlights application
Balayage technique proficiency
Business management
Appointment setting
EXPERIENCE
Hairstylist
Self-employeed/ Mar 2009 to Current
● Provided personalized hairstyling services to diverse clientele.
● Utilized industry-standard tools and techniques to execute a variety of cutting, coloring, and styling services.
● Managed scheduling of appointments to ensure efficient use of time and resources.
● Developed strong client relationships through excellent communication and personalized service.
● Stayed current with hairstyle trends and product knowledge to offer clients informed recommendations.
● Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
● Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations. Hairstylist
Premier Salons/ Sep 2007 to Mar 2009
● Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
● Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
● Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
● Provided exceptional customer service, ensuring client satisfaction and repeat business. Patient Accounting Representative
Oakwood Healthcare System/ Sep 1999 to Aug 2006
● Executed patient payment processing and adjustments promptly, ensuring deadline compliance.
● Maintained patient account records in compliance with HIPAA regulations, safeguarding sensitive information.
● Coordinated with other departments to maintain consistent communication regarding patient account statuses and updates.
● Managed patient accounts and maintained accurate financial records.
● Processed insurance payments and refunds, updating account information as needed. Mitigated fiscal discrepancies by reconciling account and billing issues.
● Supported team members during peak periods or absences by assisting with additional workload as necessary, fostering a sense of teamwork and collaboration.
● Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality or accuracy of work completed.
EDUCATION AND TRAINING
Cosmetology License
David Pressley School of Cosmetology
Taylor, MI
High School Diploma
Michigan Health Academy
Southgate, MI
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