Security Operations & Customer Service Specialist

JHON ALAN SAINT LOUIS

Cap-Haïtien, Haiti Phone: +509-****-**** Email: ***************@*****.***

PROFESSIONAL SUMMARY

Trilingual and detail-oriented professional with a strong background in Security Operations and Customer Service. Experienced in surveillance, risk management, and maintaining high-standard safety protocols. Leveraging a solid educational foundation in Economics to provide analytical problem-solving and efficient administrative support. CORE SKILLS

● Security & Surveillance: CCTV Monitoring, Perimeter Patrol, Incident Reporting.

● Customer Service: Conflict Resolution, Guest Assistance, Front Desk Operations.

● Technical Proficiency: Microsoft Office Suite, Canva, Digital Surveillance Systems.

● Languages: English (Fluent), French (Fluent), Haitian Creole (Native). PROFESSIONAL EXPERIENCE

Security Professional GardaWorld January 2026 – Present

● Maintain high-level security through active CCTV monitoring and physical patrols.

● Act as a primary point of contact for visitors, ensuring a professional environment.

● Document daily activities and report security breaches with high accuracy. Customer Service Representative Amazon Prior to 2026

● Managed customer inquiries with professionalism, focusing on rapid problem-solving.

● Utilized digital tools to track logs, manage inventory, and coordinate logistics. EDUCATION

Bachelor’s Degree in Economics Collège Jean Louis Patrick PROJECTS & INTERESTS

● Creative Writing: Author of the techno-thriller ebook "Algorithmes Mortels".

● Financial Literacy: Knowledge of personal finance and traditional investment systems.