Compassionate Certified Medical Assistant (CMA) with 11+ Years

Tiara Montgomery

Elizabeth, PA ***** 412-***-**** ***********@*****.***

Professional Summary

Compassionate and dedicated Certified Medical Assistant with 11+ years of healthcare and patient support experience in fast-paced clinical environments. Skilled in patient advocacy, healthcare navigation, care coordination, and customer service. Experienced in explaining healthcare information clearly, collecting patient health information, maintaining HIPAA compliance, and supporting interdisciplinary healthcare teams. Strong communication, critical thinking, and multitasking abilities with experience working independently and collaboratively in high-volume and remote healthcare environments. Skills

• Patient Advocacy & Care Coordination

• Healthcare Navigation

• HIPAA Compliance

• Customer Service & Inbound Call Support

• EMR/EHR Documentation

• Telehealth & Remote Patient Support

• Scheduling & Referrals

• Medical Documentation

• Insurance & Benefits Education

• Conflict Resolution & De-escalation

• Google Workspace & Healthcare Systems

• Critical Thinking & Problem Solving

• Multitasking in High-Volume Environments

• Team Collaboration & Communication

Professional Experience

Lab Technician

Lab Teach 06/2018 – Present

• Receive, label, and analyze laboratory samples including blood, tissue, and toxicology specimens.

• Perform laboratory testing according to standard procedures and quality guidelines.

• Maintain accurate documentation while ensuring HIPAA compliance and patient confidentiality.

• Communicate effectively with healthcare staff regarding specimen processing and laboratory updates.

• Demonstrate strong attention to detail, organization, and critical thinking in fast-paced healthcare settings. Medical Assistant

Allegheny Health Network – Pittsburgh, PA 05/2015 – 05/2018

• Assisted patients through telephone communication and in-office support to address healthcare needs and questions.

• Collected patient health histories, vitals, and clinical information for providers and care team members.

• Explained treatment procedures, medications, special diets, and healthcare instructions clearly and compassionately.

• Assisted patients with understanding healthcare procedures, referrals, insurance information, and next steps in care.

• Coordinated appointments, referrals, laboratory testing, and communication between patients, providers, pharmacies, and healthcare staff.

• Maintained accurate patient documentation using EMR systems while ensuring HIPAA compliance and confidentiality.

• Provided compassionate customer service while handling high patient volumes in a fast-paced clinical environment.

• Demonstrated strong problem-solving and de-escalation skills while responding to patient concerns and questions.

• Collaborated with multidisciplinary healthcare teams to support continuity of patient care and quality initiatives.

Medical Assistant

UPMC Magee – Pittsburgh, PA 04/2010 – 10/2014

• Served as a key member of an interdisciplinary healthcare team in a busy specialty medical practice.

• Assisted seven physicians, physician assistants, and registered nurses in delivering quality patient care and ensuring efficient office operations.

• Supported patient care coordination by scheduling appointments, updating medical records, and communicating with patients regarding care plans.

• Handled patient calls and correspondence regarding prescriptions, laboratory work, referrals, and general healthcare questions.

• Built positive relationships with patients by providing empathetic, professional, and member-focused support.

• Demonstrated excellent communication, multitasking, and organizational skills in high-volume healthcare settings.

• Worked independently and collaboratively while following established clinical protocols and procedures. Education

Certified Medical Assistant (CMA)

Current Nursing Student – CCAC Community College

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