Detail-Oriented Data Entry Clerk with Admin Support

SOFIA ANGRAINI

Padang, Indonesia e-mail Linkedin Sofia Angraini

PROFILE

Detail-oriented and communicative professional with experience in costumer service, administration support, and e- commerce operations. Skilled in handling customer inquiries, order coordination, data management, and administration tasks with accuracy and professionalism. Experienced in managing communication through social media and e-mail, maintaining costumer relationship, and supporting daily operational activities. Adaptable, organized, and capable of working in fast-paced environments while providing excellent service and administrative support. EDUCATION

Universitas Sriwijaya 2019 – 2023

Bachelor Degree in Agriculture GPA 3.34/4.00

WORK EXPRERIENCE

Freelancer 2025 – Present

Phlebotomist Assistant - Freelance

• Managed patient registration and administrative processes for 50+ patients daily, including data entry and document verification.

• Provided patient information and assisted with inquiries to ensure efficient and professional service.

• Maintained accurate patient records and supported daily operational administration activities. Administrator - Freelance

• Provided writing, editing, and data processing support for academic and administrative projects.

• Assisted clients with document formatting, proofreading, and data organization while ensuring accuracy and confidentiality.

• Built strong communication and maintained good relationships with clients through responsive and professional service.

Customer Service Social Media & E-Commerce Admin 2023 – 2024 CV Semester Dua Skincare Retail & Distributor

• Handled customer inquiries and complaints through WhatsApp, Instagram, Shopee, TikTok Shop, and Lazada with responsive and professional communication.

• Managed daily e-commerce operations, including order processing, payment confirmation, delivery coordination, and order tracking.

• Maintained customer satisfaction by providing product information and handling customer issues effectively.

• Managed Instagram business account activities, including content posting, customer engagement, and message handling.

• Prepared simple invoices, sales records, and administrative reports while maintaining organized digital documentation and spreadsheets.

• Assisted in data entry, order recapitulation, and administrative filing to support daily operational activities.

• Worked efficiently in a fast-paced environment while handling multiple customer requests and administrative tasks simultaneously

SKILLS

• Customer Services

• Social media organize

• Smooth communication

• Build strong relation with customer

• Microsoft office & Google Spread Sheet

• Data entry

• Order management

• Team coordination

• Problem solving

• Invoice

• POST

LANGUAGE

Indonesian – Native

Englis – Conversational Proficiency

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