Remote-Nurse Support Specialist with 6 Years Experience

Njikang Mary-Gladys Etane

*************@*****.***

Limbe, Cameroon.

Qualified Nurse/Healthcare Professional

I am a motivated and dedicated nurse with a progressive knowledge and demonstrable experience of providing standard care to service users and patients. As a true professional I go out of my way to make quality and consistency of patient care a priority. I work well with diverse patient populations and fosters trusting relationships between myself and the patients within my care to improve their quality of life while they go through their recovery journey. Looking to specialize in Mental Health nursing to provide me with the skills, tools and education to help my community and its people live a fulfilling life and to further my career in the healthcare sector. Areas of Expertise & Technical Skills

Clinical Leadership

Negotiating & Persuading

Individual and group

counselling

Quality Assurance

Monitoring

Customer Services

Time Management

Project Support

Fluent in English, French

Child Protection and

Safeguarding

Team Leadership

Monitoring vital signs

Problem Solving Skills

Communication Skills

Patient care

Professional Experience

Yengeh Urology LLC April 2022- Present (part

time)

Telehealth Nurse/ Customer Service Rep

Provided remote nursing care via telephone and video consultations, ensuring timely assessment, triage, and follow-up.

Conducted virtual patient education on medication use, disease management, preventive care, and lifestyle modifications.

Monitored patients with chronic conditions, ensuring adherence to treatment plans and identifying early warning signs.

Utilized electronic health records (EHR) systems to document patient encounters accurately and maintain confidentiality.

Handled inbound and outbound calls, resolving customer inquiries, complaints, and service requests with professionalism.

Maintained high customer satisfaction by providing accurate information and timely solutions.

Processed orders, billing inquiries, and account updates using CRM systems.

De-escalated difficult situations by applying active listening, patience, and conflict-resolution techniques. Buea Regional Hospital October 2019– Present

Nurse

Working within the female surgical ward and the A&E department, I am responsible for:-

Follow up treatment for patients post-surgical procedures

Collaborating with doctors, case managers, families and other staff when developing a care and treatment plan during the hospital stay

Medication administration

Patient Triage

Maintaining a cooperative relationship between health care teams by communicating information; responding to requests; preparation of medical report; Participating in team problem-solving methods.

Bulu Blind Center, Mile 16, Buea August 2018 – March 2019 Intern Nurse

I was responsible for:-

Recording information about patients as they recovered from an illness in the hospital, such as diet, physical activity, milestones, etc. Clearing deviations from marking guidelines ahead of time

Following up treatment plan and medication schedule prescribed by the physician, and assessment of patients' pain levels during their stay and even at their homes.

Sensitizing and vaccinated children against polio and other diseases

Performing minor laboratory procedures such as sample collection

Participated in community education on methods of prevention of gastrointestinal diseases. Mt Mary Hospital-Buea December 2017- July

2018

Intern Nurse

Responded to emergency situations where patients were in life-threatening conditions by following the correct procedure and maintaining calm and effective behavior.

Managed patients with urinary inconsistency by insertion of a urinary catheter

Made bed for pre- and post-operative fracture procedures such as open reduction and external fixation, external fixation, molding and traction. District Hospital- Limbe March 2016 – July 2017

Intern Nurse

Monitored vital signs and administered medications according to prescription.

Participated in the Prenatal Clinic and Child Welfare Clinic

Participated in family planning sessions

Assisted with childbirth and postpartum management. Education

Bachelors of Science in Nursing, Biaka University Institute of Buea- Cameroon, 2019

Higher National Diploma, Biaka University Institute of Buea -Cameroon-2018

Advanced Level Certificate, Gov’t High School, Bokwango, Buea, Cameroon, 2015

Ordinary Level Certificate, Gov’t High School, Bokwango, Buea, Cameroon, 2013 Training & Certifications

Dubai Health Authority - September 2022

Basic Life Support - AHA September 2022

Cameroon Nurses Association - 2019

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