Remote Data/HR Support Specialist resume title

SURYA SIVAKUMAR

**** ********** **, ********, ** 18064

E-mail: ***************@*****.***

Phone: 484-***-****

SUMMARY

A highly motivated self-starter looking to leverage technical knowledge and efficient communication skills to help contribute to a successful company. Experienced working independently as well as in collaborative teams to effectively solve problems using critical thinking. A people person who’s highly motivated to making sure the customers or team members have a positive experience which boosts morale and facilitates overall growth in the company. Experienced in the training and development of new staff.

TECHNICAL SKILLS

Performance Testing Tool: Load Runner [ Planned and Generated Vuser Scripts with VuGen and Enhanced them With Correlation, Parameterization and Functions, And Also Involved in Generating Scripts And Handling Correlation, Parameterization, Transaction Points, Debugging And Various Functions Using Load Runner Vugen, Analyzed Throughput Graph, Hits/Second graph, Transactions Per Second Graph And Rendezvous Graphs Using LR Analysis Tool.

Strong technical proficiency in the Microsoft Office Suite: MS Word, Excel & Outlook, PowerPoint

EDUCATION

Bachelor Of Computer Science (May, 2012) – Chennai, India

Proficient in Software Engineering Design, Operating System Design & Relational Database

Knowledgeable in Java Development & C/C++ Programming

Experience in testing code to improve performance of software, online tools and information systems using Java Script, C++, Python, Tableau & SQL

Diploma In Computer Engineering – Chennai, India

Specialized in Computer Essentials, Operating Systems, Networking, Programming and LAN concepts

CERTIFICATION

Certification In NIIT [.NET with XML]

Certification In Core Java & Automation Testing - Load Runner in Advanced Computer Technologies [TRAINING PROGRAM]

SDLC Certification: Software Development Lifecycle

PROFESSIONAL EXPERIENCE

LEHIGH COUNTY – CHILDREN & YOUTH, ALLENTOWN, PA

CLERK TYPIST II – DATA ANALYST

Provided support to the team by performing various typing and clerical activities including doing a mail run, filing, car seat check, also trained to cover the phone and perform receptionist duties among other tasks

In addition to clerical duties, I also served as a Data Analyst by supporting senior data analysts in various tasks related to criminal data collection, background analysis (in state and outside the state), creating & reporting data, interpreting complex productivity-based data and be able to identify root causes of issues. This includes tasks like data cleaning & formatting, data entry and generating reports using tools like Excel, Tableau, JNET, ECIS & CWIS.

Performed administrative tasks such as updating the daily schedule.

Provided support for Caseworkers by doing Filing tasks, openings, closings, transfer & TPR functions

Performed other essential tasks such as FSP's, Rescheduling notes, JNET's & Initial letters

Coordinated with clients/caseworkers through mail, emails and calls

Proficient in using all office equipment such as phones, fax machines, printer/copier/scanner. Experienced in software such as Microsoft Word, Excel and Outlook.

NORTHAMPTON COUNTY – CHILDREN, YOUTH & FAMILY, BETHLEHEM, PA

CLERK TYPIST II

Provided support to the team by performing various typing and clerical activities

Trained to proofread and correct typed materials and perform accurate data entry

Certified to run J-Net/Child Line searches for staff

Responsible for obtaining and entering any and all related information that pertains to the agency such as child abuse material, court packets, agency correspondence, social histories/summaries for Juvenile Court, letters, forms, petitions, etc.

Proficient in using all office equipment such as phones, fax machines, printer/copier/scanner and postage meter. Experienced in software such as Microsoft Word, Excel and Outlook.

LIVEOPS, NORTHAMPTON, PA

CUSTOMER SERVICE ASSOCIATE

Provided comprehensive customer service to help support the client/product

Trained to be knowledgeable about the product to help answer any questions the customer might have

Managed time efficiently to meet the daily requirements with regards the number of calls answered

Studied to obtain certifications needed in order to maintain expectations of the client

MACY’S, WHITEHALL, PA

SALES ASSOCIATE

Provided customer service to help facilitate sales and provide a positive experience for the customer.

Helped with fashion advice to further help the customers and give them an enjoyable experience leading to repeat customers.

Worked in a team environment to help raise the overall productiveness of the staff.

Aided in the training and development of new staff to make sure they are seamlessly integrated into the team.

Handled financial transactions and performed daily accounting functions in an efficient and timely manner.

SS TRADERS, CHENNAI, INDIA

Business Analyst

I served as a Business Analyst by analysing user requirements, workflows, and business processes by playing a foundational role in business operations and helped to propel business growth by coordinating with clients. Performed the logistics operations needed to meet customer demand through traditional tools as well as social media.

Ensured adherence with company regulations by developing and maintaining policies, procedures for projects and departments, I also implemented and maintained process standards and guidelines.

Standardize and revised material prepared by subject matter experts (SMEs).

Streamlined daily operations by preparing memos/correspondence, transcribing orders, managing bills, weekly/monthly reports and providing inventory management.

Managed financial operations by performing accounting functions and processing invoices.

Enhanced staff development by facilitating training and supervising new hires.

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