Resume Title: Experienced Assistant Property Manager and Rental

Brittany Strong

Wilmington, NC ***** +1-707-***-**** **************@*****.***

Professional Summary

Resourceful Assistant Property Manager with extensive experience in long-term and vacation rental management, utilizing VRM and Appfolio. Skilled in coordinating with tenants, homeowners, and vendors, managing reservations, and conducting property inspections. Strong customer service background, adept at multitasking, scheduling, and problem solving to ensure seamless operations and client satisfaction.

Work Experience

Assistant Property Manager/Vacation Rental Consultant

NETWORK REAL ESTATE Carolina Beach, NC

March 2021 to April 2026

•Managed all front-end office tasks, including phone calls, and emails, scheduling appointments and repairs with contractors and vendors, improving office efficiency

•Coordinated work orders and booked reservations, increasing guest satisfaction and streamlining property management processes

•Prepared vacation check-in packages and filled linen orders, ensuring smooth guest arrivals and positive experiences

•Handled walk-in questions and tasks, meeting with homeowners and tenants regarding rentals to maintain high occupancy rates

•Performed inspections and walk-throughs of all properties, ensuring compliance with quality standards and reducing maintenance issues

•hiring and organizing cleaner and vendor schedules and assigning to properties.

•long term management

•run background and process credit applications, negotiate leases with homeowners

Catering Assistant/Server Shift Leader

BON APPETITE Wilmington, NC

March 2016 to April 2021

•Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions, enhancing customer satisfaction

•Greeted customers, answered questions, and recommended specials, wine, and desserts, increasing daily sales revenue

•Maintained knowledge of menu items, garnishes, ingredients, and preparation methods to assist guests with menus election, improving guest experience

•Managed servers and staff members to effectively foster a team-oriented environment, increasing shift efficiency and morale

Executive Skincare Consultant

RODAN AND FIELDS Wilmington, NC

January 2014 to March 2018

•Assessed client needs and recommended skin care and anti-aging products, achieving increased client retention

•Educated clients on skin conditions, treatments, and products to grow sales, resulting in higher product adoption rates

•Supported profitability by upselling products and services and processing sales, contributing to revenue growth

•Provided excellent customer service and skin care treatments to all clients, maintaining a high satisfaction rate

•Collected patient history to analyze patient-specific needs and determine proper skincare treatments, improving treatment outcomes

Education

LITERATURE AND CREATIVE WRITING (ASSOCIATE OF ARTS)

William Peace University Raleigh, NC May 2004

Cape Fear Community College Wilmington, NC

Skills

Reservation Management Microsoft Outlook Display resetting Creative Writing Event promotion

Staff Supervision Account Management Friendly and outgoing Vendor Coordination Interior and exterior displays Client Needs Assessment POS systems knowledge Property Management Seasonal campaigns Store maintenance Property Inspections Office Management

Additional Information

Authorized to work in the US for any employer

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