Customer service specialist, brand awareness promoter.

Emily Russell

Bradenton, FL +1-336-***-**** ********@*****.***

Work Experience

Technical Product Support Specialist (seasonal)

TURBOTAX (Through SITEL, NOW CALLED FOUNDEVER) Remote

January 2026 to April 2026

Started as product support handling inbound calls from customers. Then was promoted to Tier2 agent support where

tierl agents would reach out to me via chat and would help them resolve customer issues.

RMS

Pre North Carolina

February 2021 to April 2026

Retail merchandising specialist, merchandising, building relationships with managers, inventory, brand awareness,

planograms, resets, store launches.

Brand Ambassador

Various companies.

October 2015 to April 2026

do brand ambassador, in store demo, promotions, team projects at big box retailers including Costco, Sams Club,

Walmart, Target, Lowe's home improvement. Also in store demo for grocery retailers - Harris teeter, Publix and Whole

Foods Market. Also college campus work for Wake Forest, Charlotte Bank of America stadium along with Greensboro ncat.

Delivery driver

Various Companies

January 2021 to June 2025

Delivery driver/personal shopper for Spark, Ubereats, DoorDash & Roadie.

Waitress

Sir Pizza Thomasville, NC

January 2016 to August 2023

Waitress, customer service, cashier, order taker, delivery driver.

Pet Sitter

Thumbtack High Point, NC

October 2014 to May 2015

Was a pet sitter for a lady who lived in high point, nc. She moved to Florida in June 2015.

Cocktail Waitress

Castle McCulloch and Crystal Garden Jamestown, NC

May 2011 to December 2014

Responsibilities

Work events.

Manager/waitress/driver/kitchen

Sir pizza

2006 to 2014

Cashier/Floor Associate/customer service

Aeropostale, Inc

2006 to 2010

Cashier

Mighty dollar

2007 to 2008

Cashier

Rite Aid Pharmacy

2004 to 2008

Hostess

Austins restaurant

2006 to 2007

Education

High school diploma

High school graduate

Skills

Remodeling Pet Sitting Animal Care PetCare Customerservice Planograms Product demos

Merchandising Schematics

Additional Information

Authorized to work in the US for any employer

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