Versatile Health Services Professional with Patient Focus

TASHERA JONES 707-***-**** ***********@*****.***

HUMAN HEALTH SERVICES PROFESSIONAL

PATIENT CARE PATIENT ADVOCACY DRIVE COMPANY CORE VALUES Versatile Human Health Services professional with a track record of achievement and demonstrated success delivering the highest standards of excellence in administrative and patient care. Recognized and valued as a discreet and knowledgeable professional and partner, with the ability to juggle and prioritize needs while ensuring speedy responses to logistics and business concerns. Stellar Skills:

Leadership OR & General Medical Scheduling Unit Secretary Medical Records Management

Various Hospital & Medical Office Experience & Management including Reception and Office Management Acute Care Team Building Administrative Support Training Employee Onboarding Physiology & Anatomy Knowledge Confidential Correspondence Client & Vendor Relations Medical Billing Insurance Verification Multi-line Phone Systems

Customer Service

Technical Snapshot:

Next Gen Systems EPIC Medi-Tek Microsoft Office Word Adobe Acrobat Cerner Power Chart EMR Systems PROFESSIONAL EXPERIENCE

VITAL RECORDS HOLDINGS LLC HIM-RELEASE OF INFORMATION TECHNICIAN 2024 - 2026

• Health Information Management (HIM) role focused on handling, processing, and securely releasing patient medical records in compliance with HIPAA, state laws, and facility policies. They act as a liaison between the healthcare facility and the requester (e.g., patients, insurance companies, legal teams).

• Answering multi-line phone system

• Logging request into Epic system

• Processing incoming request from Attorney offices, Insurances, Workman’s Comp, Social Security, subpoenas.

• Validate Authorization: Checking patient authorizations to ensure they are compliant with HIPAA and state regulations.

• Electronic Health Record (EHR) Utilization: Retrieving and uploading patient records from various EHR/EMR platforms.

• Quality Control: Reviewing records to ensure the correct information is released and ensuring accuracy of invoices.

• Security: Safeguarding patient privacy and ensuring only authorized individuals access PHI (Protected Health Information).

MINDPATH HEALTH FRONT OFFICE COORDINATOR 2022 - 2024

• Answering multi-line phone system to schedule patient appointments, refill medication request, send messages from patient to physician.

• Processing Release of Information Requests

• Scheduling patient appointments with 6 doctors in Next Gen Systems

• Collect copays at time of appointments

• Collect previous copay billing

• Insurance Verification

ST. HELENA CENTER FOR BEHAVIORAL HEALTH HIM TECHNICIAN 2015 - 2021

• Communicating unresolved problems to HIM Team Leader and/or HIM Supervisor on a timely basis

• Completes patient, subpoena, and attorney requests according to state and federal guidelines.

• Obtaining written consent and verifying identification from patients requesting medical records and preparations for receiving such information.

• Willingly performs other duties as assigned.

• Professionally answering multi-line phone system providing great customer service to patients and staff. TASHERA JONES 707-***-**** *********@*****.*** PAGE 2 HEALTHCARE RESOLUTION SERVICES REFERAL TRACKER 2014 - 2015

• Answers telephone responding to patients and outside Hospitals to inquire on referrals

• Tracks multiple referrals daily for military patients referred off base for medical care

• Responsible for bringing patient records back to David Grant Hospital to input result into their computer systems (CHCS) &

(AHLTA).

KAISER PERMANENTE OR SURGERY SCHEDULER 2013 - 2014

• Obtains and enters necessary booking information from person requesting surgical time; confirms cases in advance with the surgeon's office; allows adequate time for each procedure according to physician's request; leaves enough time between cases for room turnover; attempts to schedule similar types of cases in the same room to increase efficiency; recognizes role's relationship with other members of the healthcare team; treats others with dignity and respect; verifies all patient's names, procedures, physician's offices, as names of assistants, equipment needs, special request, and positions; prepares final version of schedule for the following day; communicates any changes affecting the next day's schedule to the charge nurse and Anesthesia Department; maintains surgical log book; compiles statistics and distributes reports as specified; enters emergency procedures and deletes cancellations

• Maintains the privacy and confidentiality of both member and employee; speaks English in the presence of patients in patient areas except for interpretation required for non-English speaking patients

• Answers telephone in a professional manner and communicates messages; acquires information on surgical procedures scheduled for current day and communicates the information to the charge nurse and anesthesiologist.

• Conducts only work-related conversations in patient care areas; represents department, facility, and organization appropriately; utilizes job/position; demonstrates effective communication method and skills

• Demonstrates punctuality and adheres to policies and procedures related to attendance, staffing and scheduling

• Treats all employees in a courteous and professional manner; CONTRA COSTA REGIONAL MEDICAL CENTER UNIT CLERK 2010 - 2013

• Prepare Admission/Discharge/Transfer paperwork.

• Input doctor orders in electronic computer system (Medi-Tek).

• Answer phones in a courteous and professional manner.

• Keeping work area organized and clean.

• Scheduling Appointments in electronic computer system (Epic). KENFIELD REHABILITATION & SPECIALTY HOSPITAL LEAD UNIT CLERK 2005 - 2010

• Prepared and compiled records in nursing unit of hospital.

• Executed daily operations of answering the phone/taking messages for various departments.

• Created new and updated current patient charts and records with physician, nurse and patient data on an ongoing basis

• Trained and managed 10 co-workers and achieved significant improvements in their productivity.

• Prepared notice of patient's discharge to inform business office.

• Requisitioned supplies designated by nursing staff.

• Successfully manages a 10-person team of unit clerks doing various duties throughout the hospital.

• Provided information and relayed messages to patients and medical staff.

• Directed visitors to patients' rooms.

• Distributed mail, newspapers and flowers to patients.

• Supervised rental equipment billing and manages the rental equipment for the hospital.

• Compiled census of patients.

• Keyed patient information into computer.

• Scheduled patient's appointments

• Filing medical records

• Prepping and completing Admission/Discharge paperwork,

• Transcribing Physician orders

TASHERA JONES 707-***-**** *********@*****.*** PAGE 3 PREVIOUS RELEVANT WORK EXPERIENCE

AMN NurseFinders Medical Records Clerk 2014

LifeLong Over 60 Health Center Administrative Medical Assistant 2006-2007 Springstowne Family Physicians Medical Assistant 2004-2005 COMMUNITY WORK

State Parole Office Office Clerk 2003

Solano Community College Student Aide 2003

American Red Cross Receptionist 2000

EDUCATION

Certificate in Medical Billing & Coding Harper Rand Vallejo, CA - 2021 to Present Medical Records Axia University of Phoenix Fairfield, CA - 2009 to 2011 Nursing Major Solano Community College Suisun Valley, CA - 2000 to 2006 Medical Assistant Trinity College Vallejo, CA - 2005 Graduate of Vallejo Senior High School Vallejo, CA INDEED ASSESSMENTS

Medical Receptionist Skills - Highly Proficient - June 2020 Managing physician schedules and maintaining accurate patient records Data Entry: Accuracy - Highly Proficient - October 2020 Entering data quickly and accurately

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate