Customer-Focused Systems Analyst and Trainer

Wanda Joyce

*** **** ****** ******, *******, IN *7963 US

1-219-***-****

**********.**@*****.***

Handling high-volume transactions

Collaboration with management for improved

operations

Cash handling and deposit verification

Conflict Resolution with Customers

Managing customer inquiries and complaints

Managing customer inquiries and complaints

Adaptability to changing customer demands

Sales analysis and promotion impact tracking

Accurate transaction processing

Systems Analyst - April, 1981 to April, 2000

Bethelhem Steel - Burns Harbor, IN

Played a key role in a cross-functional initiative. Led to code optimizations.

Analyzed user feedback.

Analyzed business requirements.

Achieved faster debugging times.

Standardized systems documentation and training for [Department] teams. Played a key role in a cross-functional initiative. Led to code optimizations.

Analyzed user feedback.

Computer Programming - Associate of Applied Science - 1982 Ivy Tech Community College - Valparaiso, IN

High School - 1976

Portage High School - Portage, IN

I have great interpersonal skills

I can put people at ease

I make people feel good about themselves

Resolved [Issue] in a timely manner, increasing customer retention by [Percentage]% over [Number] months.

Professional Summary

Skills

Work History

Education

Accomplishments

I belong and volunteer at my local community center. I enjoy gardening

Affiliations

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