Customer-Focused Account Manager with 20 Years Experience
Resume:
Hello, my name is Melodie Leonard. I would like to tell you a little bit about myself and my work history. I am a very social person and enjoy interaction with people daily. I really enjoy problem solving, it gives me a sense of satisfaction when I can complete or resolve a task/issue. I like customer service because it gives you an opportunity to meet various people of all backgrounds. It makes me happy to provide support to a customer that is having an issue. When I am able to resolve that issue and make their mood more positive, I feel accomplished. I am a pay it forward type of person so working with people is a great source of enjoyment for me. I have been in customer related job roles for 20 years. My current role is as a Customer Account Manager III. I have been in several management positions for a total of 8 years. I also have 5 years experience in data entry. I am capable of being a leader, I am great at delegating the needs of the company in a positive and constructive way. I am very computer literate, can easily navigate though and learn any new systems required. I have experience with updating documents, creating transcriptions, and can type 45 to 50 wpm. I have experience with presenting meetings and training that were assigned by the company. I am very comfortable under high pressure situations and can easily navigate through most problems with a logical mindset. I am the type of person who likes to be efficient and organized. I make sure to complete all tasks, projects, and update all information prior to their deadlines. I don't like leaving work incomplete and I always strive to give my best effort each day. I have experience with collecting payments and updating the accounts to reflect current status. As a Financial assistant I worked directly with vendors, creditors, and customers to receive funds, payments, and issue refunds on canceled contracts. I also have my General Health lines Life Insurance certification. I enjoy learning new things and can adapt to change. I have experience with processing claims, collecting data, and submitting reports to different divisions within the company or who work directly with the company. I know I can be a beneficial asset to your company given the opportunity. I look forward to meeting you and providing my dedication to you and the customers. Have a wonderful day . Thank you for this consideration.
Melodie Leonard
345 ChampionBlvd Apt 513, San Marcos, TX 78666, 737-***-**** Email: *********@*****.***
Work Experience
February 9,2026 - present
Parker Hannifin, 8801 Wall St #800, Austin, TX 78754 512-***-****
Customer Account Manager III
•Develops and executes business plans to increase sales volume and margin for new and existing accounts, particularly in OEM channels.
•Builds high-level customer relationships, acting as the primary contact for commercial, engineering, and service issues.
•Identifies, evaluates, and secures new business opportunities while maintaining sales funnel accuracy in systems like Salesforce (SFDC).
• Provides technical expertise in selecting, implementing, and troubleshooting product applications, collaborating with internal Engineering and Product teams.
•Monitors competitive products, market trends, and industry changes to adjust strategies.
•Prepares annual sales forecasts and provides regular reports on revenue, market data, and customer activity.
October 1, 2025– February 9,2026
Globe Life American Income Life Insurance, Remote 361-***-****
Insurance Agent
● Business Planning, Protection Planning, Multi-generational Planning
● Key Person Protection, Asset protection
● Life Insurance
● Education Funding Strategies
● Annuities
● Wealth Preserve Planning, Retirement Planning
June 1, 2020 – October 1,2025
Stay at home Mom, 310 Backstays Lp, Kyle, TX 78666, 737-***-****
Home Maker
● Maintaining the home
● Caring for the Children, Attending to animals
●laundering and organizing all clothing
● setting all appointments dental, physical, speech, Neurology, Therapy, veterinarian, and pediatric
● Preparing nutritional and home cooked meals
● Managing financials
● Maintaining daily schedules
February 17, 2020 – June 1, 2021
Blake Fulenwider RDCJ, 3000 N Saint Mary's St, Beeville, TX 78102 361-***-****
Finance Assistant
● Processing of all car deals (cash, outside finance, or retail finance)
● Perform various administrative duties
● Professional customer interaction
● Collection of cash payments and bank stipulations from customers
● As well as any other tasks assigned by Supervisors
● Updating and navigating through various CRM platforms, excel, spreadsheets, and company platforms
● Responsible for processing incentives, reward programs, and canceling warranties
● Assisting title clerk in Processing titles through the tax office and mailing out to customers
● Take all cash deposits to bank and documenting receipt to customers file as well as Updating overall finance report
October 26, 2019 - February 14, 2020
The UPS Store, 100 E. Hutchinson St, Beeville, TX 78102 361-***-****
Sales Associate
● Assisting customers with packaging and shipping needs
● Taking inventory and restocking merchandise
● Managing cash tractions and making bank deposits
● Processing printing, laminating, faxing, and business card jobs
● Updating knowledge about shipping and processing of package materials to customers
● Submitting claims for Customers
● Managing Customer Accounts
May 26, 2019 – October 23,2019
Denny’s
1670 U S Highway 181 Frontage Rd. Portland, TX 78374
Manager
● Responsible for ordering, consuming, taking inventory, and completing End of Day paperwork on the computer.
● Oversees truck deliveries.
● Responsible for ensuring that every employee is providing the best quality of customer service.
● Delivers end of day Deposit to the Bank.
● Working over various CRM platforms
● Assists in the kitchen, as well as Hosting, and Serving.
● Developing Schedules
● Managing internal conflicts within the team in an efficient manner
January 18, 2016 - May 24, 2019
Beeville Food & Nutrition Services, Beeville, TX 78102
Food Service Manager for F.M.C. Elementary
● Plans the forecasted menus.
● Responsible for Ordering, Consuming, Taking Inventory, and completing End of Day paperwork on the computer.
● Oversees truck deliveries.
● Team leader for Food Service Employees assigned to F.M.C. Elementary.
● Delivers End of Day deposit to the main office.
● Assists in the kitchen as needed.
● Updating dating and use of CRM platforms
● Developing schedules, delegating tasks, and maintaining a cooperative team
March 31, 2015 - January 18, 2016
Beeville Food & Nutrition Services
605 N Tyler St., Beeville, TX 78102
Cashier and Food service employee
● Responsible for cash transactions.
● Complete necessary paperwork at the end of the work shift
● Assist in the preparation of food in the kitchen.
● Spot clean and maintain a tidy environment.
● Provide fast and friendly service to customers and employees.
● Assist Manager with inventory
● Update virtual inventory
● Was promoted to Manager
November 18, 2014 - December 26, 2014
UPS -seasonal/temporary
1010 TX-123, Karnes City, TX 78118
Driver's Helper/ Package Handler
● Assist Driver with Delivering Packages.
● Ensure the package has been delivered by time and date in the order
● Complete necessary paperwork at the end of the work shift
● Taking inventory
● Sorting and organizing of all packages
● Updating computer inventory and processing claims
● Maintain a strict delivery schedule
Education
April 5, 2014 – June 1, 2014
Coastal Bend College
3800 Charco Rd., Beeville, TX, 361-***-****
Received Phlebotomy Certificate
● Graduated - August 2014
August 2006- May 2011
Coastal Bend College
3800 Charco Rd, Beeville, TX, 361-***-****
Associates Diploma in Fall 14’
● Graduated - Associates degree of Arts
August 2004 - May 2008
A C Jones High School
1902 N Adams St., Beeville, TX
High School Diploma
● Graduated – Distinguish Diploma
SKILLS
● Have been a Food Service Manager for a total of 4 years
● Have experience taking inventory, ordering, and completing daily paperwork.
● I have 3 years of retail experience.
● Have excellent people skills and am fully committed to ensuring that people receive the best customer service possible.
● Have adequate knowledge of computer skills in Microsoft office, internet use, and e-mail, excel, spreadsheets, CRM platforms.
● 1.5 years experience as Administrative/finance Assistant ● Can type 45-50 wpm.
● Have also worked in the security field as a correctional officer.
● I have experience in the fast food industry as a Manager overseeing employees and maintaining customer satisfaction.
● I have taken a clerical test in which I have received a 68/100 score.
● Certified Insurance Agent
● Over 15 years of Customer service/related operations
● Able to multitasking, organize, complete tasks in a timely and efficient manner
● Enjoy working with others and experience as being a team leader Melodie Leonard
REFERENCES
● Brittany Banda- Former Sales Associate at Walgreens- lives in Beeville, TX- 361-***-****
● KristenYbanez- work acquaintance, 7650 Norrell Rd Venus Tx 76084- 361-***-****
● Savanah Cerda- private Caregiver, lives in San Marcos, TX 737-***-****
Contact this candidate