Epic ATE Support Consultant Resume Title

Jacqualine Camel Harris

972-***-**** **************@*****.***

OBJECTIVE

Seeking a Sterile Processing Technician role where I can contribute to team success, deliver high-quality service, and continue growing professionally.

EDUCATION

Sterile Processing Technician Diploma

Concorde Career College, Grand Prairie, TX May 2024

CLINICAL ROTATION

Clinical Sterile Processing Technician Student

Medical City Dallas, Dallas, TX May 2024 to May 2024

Performed sterile instrument processing and case cart assembly with attention to detail and efficiency.

Executed clinical decontamination and sanitation procedures to maintain strict infection control standards.

SKILLS

Proficient in instrument processing and case cart assembly, ensuring accurate and efficient preparation for procedures.

Clinical experience in decontamination and sanitation, supporting strict infection control standards.

Detail-oriented with excellent documentation and reporting abilities to maintain compliance and able to manage multiple tasks in fast-paced healthcare environments.

WORK EXPERIENCE

Customer Service Experience Supervisor

Covid Clinic Inc.- California May 2021 to January 2023

Led customer service efforts by managing staff, resolving patient issues, identifying trends, and coordinating cross-departmental projects to enhance satisfaction, meet KPIs, and improve team productivity.

Claims Adjudicator Analyst

AppleOne- Remote January 2021 to May 2021

Resolved government benefit claims by evaluating eligibility, reviewing case data, resolving errors, and ensuring compliance with company, CMS, and DHMC guidelines.

Customer Success/ Chat and Email Technical Support Analyst

TTEC-Remote March 2020 to December 2020

Provided support for account and claim inquiries by resolving technical issues, troubleshooting user access, and delivering effective solutions to enhance customer satisfaction through phone, email, and team collaboration.

Customer Service Representative/ Call Center

Amazon Irving, TX January 2018 to February 2020

Identifying customer needs

Handled customer inquiries via phone, email, and chat by providing product information, resolving issues, and escalating complex concerns to appropriate departments.

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