Bilingual Sales Manager with 18+ Years Experience
Resume:
Guadalupe Lopez Jr
**** *********** **., *** *******, Tx, 78250
************@*****.***
Summary
Bilingual Sales Manager who builds and leads friendly, efficient sales teams. With more than 18 years of experience in fast-paced retail sales environment. Excellent customer service and training/development skills and track record of achieving exceptional results in customer satisfaction and aggressive monthly sales quota. Skills
• Mathematics
• Customer Service
• Sales and Marketing
• Critical Thinking
• Time Management
• Bilingual in Spanish and English
• Active Listening
• Judgment and Decision Making
• Negotiation
Experience
LED Authority November 2020- Current
Sales Contractor Participating with CPS Energy
• Provide superior LED Lighting products that we either retro fit or replace the fixtures for small or commercial Business owners in the San Antonio area.
• Our main goal to lower consumption of energy by reducing the wattage used to lower customer payment.
• We search for leads driving around for potential opportunities to help customers take advantage of CPS Energy program.
• Manage the entire sales process, from finding lead, to preparing customer with knowledge of lights, create contract, negotiate sales numbers, closing the deal, and provide them with great customer service till installation and customer follow is done.
• Build relationships with owners to receive referrals and reviews.
• Resolve customer issues in regard to starting dates, billing, or financing .and any other related matter Ashley Home Store July 2019- February 2020
Sales Manager
• Made sure store was ready for customers to shop. Also when closing store made sure all closing duties were done.
• Observed all sales staff are engaged with all customers in store and made myself available for T.O.s.
• If not running the store I would provide customer service, give advice, recommend products based on customer needs and wants.
• Reach individual quotas as well as group quotas daily and monthly.
• Make sure staff was knowledgeable in our promotions and our products..
• I would hire, promote, demote, and fire staff depending on situation needed in store.
• Develop new hires to feel comfortable and welcome to their new home.
• Create an environment that’s competitive, works together, and family oriented to reach our individual and group goals.
Rooms to Go March 2017 – July 2019
Sales Representative Associate San Antonio, TX
• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Recommend, select, and help locate or obtain merchandise based on customer’s needs and desires.
• Answer questions regarding the store and its merchandise.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
• Demonstrate use or operation of merchandise.
• Ticket, arrange, and display merchandise to promote sales.
• Clean shelves, counters, tables, and merchandise on a daily basis. Conn’s Home Plus August 2011 – February 2017
General Sales Manager and Assistant Sales Manager San Antonio, TX and Harlingen, TX
• Listen to and resolve customer complaints regarding services, products, and/or personnel.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Provide staff with assistance in performing difficult or complicated duties.
• Monitor sales staff performance to ensure that goals are met.
• Formulate pricing policies on merchandise according to profitability requirements.
• Hire, train, and evaluate personnel.
• Direct and supervise employees engaged in sales, inventory-taking, or performing specific services.
• Plan and prepare work schedules and assign employees to specific duties.
• Examine merchandise to ensure correct pricing and display and that it functions as advertised.
• Examine products for resale or received to determine product condition. Frito Lay Inc. August 2008 – May 2011
Route Sales Representative San Antonio, TX
• Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.
• Listen to and resolve customer’s complaints regarding products or services.
• Drove a truck to deliver company’s product such as chips, dips, and cookies.
• Collect money from customers and record transactions on customer receipts.
• Record sales or delivery information on daily sales or delivery record.
• Inform regular customers of new products or services and price changes. HEB January 1998 – July 2008
Receiving Manager San Antonio, TX
• Supervised the activities of workers engaged in receiving, storing, and shipping of products.
• Prepared or directed preparation of reports, operations, maintenance, and safety procedures.
• Confer with department heads to coordinate warehouse activities such as production, sales, or purchasing.
• Review invoices, work orders, and demand forecasts to estimate peak delivery periods and to issue work assignments.
• Track and trace goods while they are en route to their destinations, expediting orders when necessary.
• Arrange storage facilities when required.
Education
High School Diploma May 1996
Mercedes High School Mercedes, TX
References
Bill Houseworth 956-***-****
Jose Monsavais 210-***-****
David De La Fuente- 956-***-****
Languages
English – Speak, Read, and Write
Spanish – Speak
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