Customer Service & Operations Specialist
Resume:
April Coretti
Wimauma, FL
********@*****.***
SUMMARY
Dedicated customer service representative who excels in facilitating efficient communication between clients and facility. Detail oriented, prompt, and courteous with exceptional interpersonal skills. Well versed in office software and procedures. Efficient liaison between clients and upper management should the need arise.
QUEST RESOURCE MANAGEMENT Plano, TX
Customer Service Representative April 2024 – Present
o Answered multi-line calls at an average of 50-70 calls per day
o Documented customer interactions in office software
o Resolved 5+ customer complaints per day as they arose in a timely and efficient manner
o Processed orders, returns and refunds
o Entered account data proficiently while simultaneously managing phone conversations
o Followed up with customers via phone and email
AMERICAN BUILDERS SUPPLY Riverview, FL
Project Coordinator January 2023 – February 2024
o Facilitating project tasks related to jobs for key stakeholders
o Logistics reporting to senior management
o Managed conflict resolution and related tasks to preserve the company's public
relations
o Managing compliance for homeowner warranty inquiries through Bistrak
CREATIVE DESIGN FLOORING Scottsdale, AZ
Project Coordinator September 2020 – November 2022
o Project Bids and Change Orders to customers
o Billed Projects Monthly- AIA Forms, GC Pay & Textura
o Followed up on RFI’s and Change Orders
o Reviewed ID Plans and Architecture Plans
o Approved Contract Value and Scope
o Procured inventory management, reconciliation for job materials
o Managed projects related tasks
QUEST WORKSPACES New York, NY
Operations Manager March 2019 – March 2020
o Managed client and tenant issue resolution and administrative services
o Showroom ready Conference rooms, office spaces, living spaces
o Managed 10+ stakeholders on given projects and business needs
o Accounting reconciliations & collections
o Developed repour with existing and new client relations
o Provided uninterrupted service and office management during center renovation
o Trained new staff in center procedures for successful on boarding
PLAZA MANAGEMENT New York, NY
Assistant Property Manager February 2010 – March 2019
o Presented vacant office spaces and performed tenant screening
o Processed and approved all prospective tenant applications
o Oversaw lease signing and annual renewals, and maintained deck of tenant
files
o Monitored compliance with and enforced occupancy rules and regulations
o Managed tenant/vendor complaints/inquiries
o Produced monthly billing statements, processed checks, cash and daily bank
deposits
o Reviewed and reconciled accounts payables and receivable
Skills
Logistics Reporting
Project Coordinator
Inventory Management
Planning & Organization
Customer Service
Sales, Billing & Collections
Problem Analysis
Conflict Resolution
Vendor Relations
Scheduling
Event Planning
Data entry
General office skills
EDUCATION:
Katherine Gibbs Business School – New York, NY
References are furnished upon request.
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