Administrative Assistant Data-Driven Support Specialist

************@*****.*** 678-***-****

JAMES LOCK

Data Entry and Management professional with extensive experience handling sensitive healthcare records and performing accurate, high-volume data capture. Skilled in Excel, Word, Access, and maintaining compliance driven documentation while improving record accuracy. Seeking to apply precision and process knowledge to strengthen data integrity and reporting.

EMPLOYMENT HISTORY

MOBILE NOTARY PUBLIC October 2023 – present

Lock Docs Notary

Conducted notarizations at client homes and businesses

Verified signer identities using state-issued IDs

Maintained secure paper journals of all notarizations

RESEARCHER January 2017 – present

Optum/Change Healthcare

Researching medical information and maintaining sensitive information

WAREHOUSE ASSOCIATE November 2015 – November 2016

VHA

Processed orders for shipping

Received incoming inventory

Customer service

SENIOR LEAD – ORDER MANAGEMENT AND LOGISTICS October 1994 – July 2013

Windstream

Various positions; entered the company as Order Entry and ending as Senior Lead of Order Management and Logistics. Responsible for handling all aspects of order management. I was the company’s sole point of contact for our French-speaking customers in Quebec.

Oversaw and coordinating order entry.

Responsible for daily order audits and correction of potential errors.

Trained junior order coordinators on order entry procedures and quality checks to diminish input errors.

Handled French language customer inquiries and vendor communications.

Created standardized delivery checklists and escalation rules that improved on-time material availability.

Led group creating a new team for a new function within the company. Created procedures for new team and wrote manuals for those procedures.

SKILLS

Data Entry – Logistics – Microsoft Word – Microsoft Excel – Microsoft Access – Microsoft PowerPoint – Notary Public – French Language – Communication – Problem Solving – Creative – Proactive – Teamwork – Detail-oriented – Data Analysis – Conflict Resolution – Technical Writing – Adaptability – Critical Thinking

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