Technology Service Provider and MSP Owner

John Goings

****.******@*********************.*** - 630-***-****

LinkedIn - https://www.linkedin.com/in/johngoings/ Website - https://millenniumitsolutions.com/

Interested in C2C, Contract/Project engagements

Professional Summary

Results-driven Technology Service Provider and MSP Owner delivering secure, scalable, and cost-effective IT solutions for SMBs and enterprise environments. Expertise in Microsoft 365, Azure, and endpoint/email security; skilled in migrations, cloud adoption, and operational SOPs that minimize downtime and strengthen compliance. Recognized for executive-level support, precise documentation, and service delivery excellence in managed services models. Core Skills

Cloud & Infrastructure:

Microsoft 365 Administration • Azure

Administration • Entra ID • Intune • SCCM

Security & Compliance:

Endpoint Security • Email Security •

Security Awareness Training • Patch

Management

Systems & Networking:

Active Directory • Group Policy • VPN •

LAN/WLAN

Backup & Recovery:

Acronis Cyber Protect • Dropsuite • Disaster

Recovery Planning

Tools & Automation:

PowerShell • ServiceNow • ManageEngine

SDP MSP

Client Support & Operations:

Managed Help Desk • New User

Onboarding/Offboarding • Asset

Management • Executive/C-Suite Support

Clients Served

Thyssenkrupp North America • Feeding America • AT Kearney • Elkay Manufacturing Co. Societe Generale • Winston & Strawn LLP • Hospira (Wipro) • Reyes Coca-Cola Bottling Professional Experience

Technology Administrator / Owner

Millennium IT Solutions – Villa Park, IL

October 2018 – Present

Deliver comprehensive IT services for SMB and enterprise clients, including:

• Endpoint & Email Security

• Patch & Update Management

• Backup, Restore & Disaster Recovery

• Password Management

• Security Awareness Training

• Managed Help Desk Operations

• Microsoft 365 & Azure Administration

• Cloud AI Solutions

Current Client Engagement – Reyes Coca Cola Bottling (Warehouse & Manufacturing Operations):

• Provide Field IT support within a high volume warehouse and manufacturing environment, supporting production, logistics, and distribution teams.

• Deliver end user and executive level support, including on site troubleshooting, device setup, issue resolution, and white glove assistance for leadership.

• Perform IT asset management for endpoints and peripherals, including inventory tracking, lifecycle management, refresh coordination, and hardware logistics.

• Support Windows based endpoints, shared workstations, and operational peripherals used in manufacturing and distribution workflows.

• Act as an on site IT liaison between users, leadership, and centralized IT teams to ensure minimal downtime and rapid issue resolution. Maintain accurate asset and support documentation aligned with operational and compliance requirements

IT Administrator

Thyssenkrupp North America – Chicago, IL

January 2018 – October 202

• Managed headquarters IT operations: LAN/WLAN support, O365 & Azure administration, Surface Hub configuration, and user training.

• Oversaw asset management and responded to alerts from monitoring vendors. Inventory / Asset Technician

TEKsystems (Clients: Carrier Service, Benjamin F. Edwards) October 2017

• Executed new office setups: networking devices, printers, desktops, and phones.

• Provided software support and break/fix for laptops, desktops, and mobile devices.

• Led asset recovery and inventory reconciliation for Windstream Communications; migrated data from Remedy to DSI and resolved discrepancies to maintain database integrity.

L3 Desktop Support / Sys Admin

Elkay Manufacturing Co. – Oak Brook, IL

February 2016 – June 2017

• Delivered L2/L3 support for Dell and HP devices, including imaging via SCCM, hardware/software troubleshooting, and asset management.

• Administered VPN, Active Directory, Exchange, Lync, and Windows Server 2008/2012 R2.

• Supported 5,000+ users, including C level executives, via deskside and remote assistance.

Endpoint / PC Refresh Technician

DeVry Educational Group – Oak Brook, IL

January-February 2015

• Performed PC refresh and endpoint support (imaging, deployment, asset management via SCCM).

• Updated Active Directory and resolved tickets through ServiceNow. Senior Service Desk Analyst

Societe Generale – Chicago, IL

September 2015

• Led migration from Lotus Notes to Outlook and Windows 7 reimaging.

• Provided executive level support and training on Outlook and Global Relay.

• Managed VDIs, VPN support, and Domino server monitoring; utilized SCCM/Altiris for deployments.

Senior Service Desk Analyst

Legal & General Investment Management America – Chicago, IL April 2014 – April 2015

• Delivered first line IT support for 500+ users across U.S. offices.

• Supported BYOD (Android/iOS), Citrix desktops, Cisco/IPC phones.

• Racked/configured devices at data centers and functioned as liaison between IT Ops and users for rapid resolution.

Earlier Roles (Condensed)

Technical Support / Desktop Support / IT Technician Epazz • Pepsico • VIRE Technologies • Winston & Strawn LLP • Inner City Underwriting Agency • American Medical Association • Diageo • Munster High School • Brella Productions • Rotary International • Walgreens • American College of Healthcare Executives • WiPro

January 2009 – December 2014

• Provided desktop/help desk/application support across varied environments.

• Managed imaging, deployments, migrations, and asset tracking using SCCM and ServiceNow.

• Delivered executive level support and training on Microsoft Office and enterprise applications.

• Supported hardware/software troubleshooting, VPN configuration, and mobile device connectivity.

Education

Western Illinois University – Macomb, IL

BS Computer Science

Minor in Business

Military Experience

United States Air Force (USAF) Veteran — Demonstrated leadership, discipline, and technical aptitude in mission-critical settings.

Contact this candidate