Care Coordinator and Service Support Specialist

Homewood, IL 708-***-**** **********@*******.***

Professional Summary

Care Coordinator and Service Support Professional with strong communication, coordination, and documentation skills. Experienced in frontline service intake, issue resolution, cross-department coordination, and maintaining accurate service and care records.

Experience

4-Help Team / Service Request Coordinator

• Served as first point of contact for employee calls, creating and routing service requests for Buildings & Grounds, Environmental Services, and On Call Rooms.

• Monitored dashboards to identify incorrectly submitted requests and educated requestors on proper ticket submission.

• Coordinated request corrections and closures using Maximo (MaxOps) or Freshservice, escalating to management as needed.

• Tracked and documented all service requests in a daily call log Excel sheet.

• Managed follow up requests and communicated urgent issues, after hours emergencies, and elevator reports through designated Microsoft Teams channels. Care Coordinator

• Provided care coordination services to individuals with chronic health conditions and social risk factors.

• Conducted assessments, screenings, and follow ups to support person centered care plans.

• Coordinated with medical providers and community resources to support wellness outcomes.

• Maintained accurate documentation within care management systems. Education

Bachelor of Arts – Art History, Governors State University, University Park, IL Completed a year of my MBA coursework – Elementary Education, National Louis University, Chicago, IL

Certifications

Substitute Teacher, K–12

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