Bilingual Customer Service Leader with Supervisory Experience
Resume:
EMPLOYMENT HISTORY
Server, La Michoacana, Memphis, TN
Delivered exceptional customer service with a positive attitude Collaborated effectively within a team
Enhanced dining experience for patrons
Efficiently managed high-volume orders, boosting patron satisfaction & dining efficiency. AUG 2018 - MAY 2019
Receptionist, Streets Ministries, Memphis, TN
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions Greeted visitors, assessed needs and directed to appropriate personnel. JUN 2019 - OCT 2022
Customer service agent, United Airlines, Memphis, TN Managed high-volume of inbound and outbound customer calls Implemented services to assist company in maintaining exceptional client service rating on external audits NOV 2020 - MAY 2023
Team Lead, IG design group, Memphis TN
Filed documents according to alphanumeric system to promote ease of use and optimal team productivity Supported office clerical functions using word processing and other software, email and office machines Assisted team members with special projects by coordinating records and resources to meet expected requirements. Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills. Established open and professional relationships with team members to achieve quick resolutions for various issues. Trained new team members by relaying information on company procedures and safety requirements. Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions. MAY 2023 - PRESENT
Area Supervisor, Staffpro Workforce, Memphis, TN
Spearheading area operations at Staffpro Workforce since May 2023 Effectively managing a diverse team
Solving complex workforce issues
Enhancing overall productivity
EDUCATION
AUG 2012 - MAY 2016
High school diploma, Kingsbury High, Memphis, TN
SKILLS
Adaptability Communication
Organizational skills Leadership
Problem-solving
3340, Douglass Ave, Memphis, TN,
United States, 38111
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FARIDA FLORES
SPECIALIST CUSTOMER CARE
PROFESSIONAL SUMMARY
I am an Area Supervisor and love to grow and learn more for almost everything. I am a very quick learner and love to lead by example.
LANGUAGES
Spanish
REFERENCES
Miranda Momon
CANOPY
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Karen Baez
STAFFPRO
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Ariel Delgado
STAFFPRO WORKFORCE
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