Sales & Relationship Management Specialist

ROBERT MOULTRIE

PROFESSIONAL SUMMARY

Results-driven sales professional with a strong background in inside sales, customer relationship management, logistics, and business development. Skilled in client retention, sales support, account management, and CRM systems. Strong communicator with the ability to build relationships, drive sales growth, and optimize operational efficiency. Adept at strategic planning, problem-solving, and handling multiple priorities in fast-paced environments.

CORE COMPETENCIES

Inside & Outside Sales

Customer Relationship Management (CRM)

Salesforce & Other CRM Tools

Sales Support & Account Management

Lead Generation & Follow-ups

Logistics & Supply Chain Coordination

Strategic Planning & Problem-Solving

Strong Communication & Negotiation

Process Improvement & Efficiency Optimization

Team Collaboration & Leadership

PROFESSIONAL EXPERIENCE

EVO PAYMENTS June 2021 – March 2025

ISV Senior Sales Support

Manage and retain merchant accounts, addressing concerns and optimizing client experience.

Utilize CRM systems to retrieve account information, billing details, and transaction records.

Analyze merchant pricing, conduct rate reviews, and present pricing recommendations.

Assist in reducing company liabilities by retrieving non-active equipment and terminals.

Collaborate with management to develop monthly sales goals and improve team performance.

PROGRESSIVE INSURANCE COMPANY – Tampa, FL Nov 2018 – June 2021

Customer Service Representative

Provided customer service in a fast-paced, high-volume environment.

Assisted customers with policy inquiries, changes, and payments for home, renters, motorcycle, and boat insurance.

Resolved customer complaints and ensured satisfaction through professional communication.

Sold additional products and services based on customer needs.

Managed high call volumes using advanced computer technology and CRM tools.

BISK – Tampa, FL July 2016 – Nov 2018

Enrollment Specialist

Assisted prospective students through the admission and enrollment process.

Evaluated transfer credits and communicated eligibility to students.

Provided detailed admission guidance and answered inquiries about programs and policies.

Ensured accurate student information system updates and documentation.

EVEREST UNIVERSITY ONLINE – Tampa, FL June 2013 – July 2016

Admissions Representative

Guided potential students through the application and admission process.

Conducted interviews and assessments to evaluate applicant qualifications.

Provided detailed explanations of academic programs, financial aid, and enrollment procedures.

Maintained CRM records and followed up with applicants to ensure timely enrollment.

Led campus tours and information sessions for prospective students.

GERDAU AMERISTEEL – Tampa, FL June 2008 – July 2009

Sr. Sales Representative

Managed sales presentations and promoted company products to new and existing clients.

Followed up on sales order processing and ensured smooth transactions.

Resolved major order and service issues while maintaining customer satisfaction.

Developed sales proposals and contracts and maintained accurate reporting.

HAPAG LLOYD (formerly CP Ships) – Tampa, FL Aug 2001 – June 2008

Sr. Logistics Consultant

Monitored equipment inventories and analyzed cost efficiency.

Ensured compliance with customs procedures and shipping regulations.

Negotiated rate quotes and provided consultation to customers.

Created purchase orders in SAP for terminal and depot invoices.

Provided logistics solutions and resolved customer inquiries.

EDUCATION

Benedict College – Columbia, SC

Why This Version Works Better:

Optimized for Inside Sales – Focuses on sales, customer service, and CRM experience.

Well-Structured & Easy to Read – Highlights key skills and achievements clearly.

Uses Action-Oriented Language – Demonstrates initiative and measurable impact.

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