Receptionist-Available IT Support Professional with Customer Service

THASLEEMA NISHAN

Waterloo, ON 226-***-**** *********.*.*@*****.***

PROFESSIONAL SUMMARY

Detail-oriented IT Support and Customer Service professional with experience in hardware/software troubleshooting, technical support, system maintenance, and end-user assistance. Skilled in supporting Windows and Linux environments, resolving technical issues, and delivering excellent customer service in fast-paced environments. Strong communication, multitasking, and problem-solving abilities with a passion for helping users and improving operational efficiency.

TECHNICAL SKILLS

● Hardware & Software Troubleshooting

● Windows & Mac OS Support

● Microsoft Office / Microsoft 365

● Remote Technical Support

● Networking & VPN Connectivity

● Technical Documentation & Ticket Management

● PC & Peripheral Device Setup

● Customer Service & User Support

● Google Workspace

● Cloud Computing & Virtualization

● Active Directory Familiarity

● VMware / Virtualization Fundamentals

● Cybersecurity & System Monitoring

● Microsoft Windows Server Familiarity

PROFESSIONAL EXPERIENCE

Cyber Security Engineer

Cyber Cloud IT Solutions, India Jan 2019 – Nov 2020

● Configured, maintained, and troubleshot computer hardware and software systems.

● Supported network, system, and application troubleshooting for technical and security-related issues.

● Installed and updated antivirus software, firewalls, and security tools across multiple systems.

● Assisted users with connectivity, hardware, and software-related issues.

● Set up and configured desktops, laptops, printers, and peripheral devices.

● Maintained technical documentation and tracked support activities.

● Collaborated with team members to improve system reliability and operational efficiency.

● Provided technical support and assisted users in resolving issues efficiently. CEH Trainee

Mirox Cyber Security & Technology Pvt Ltd, India Nov 2017 – Nov 2018

● Worked with Windows and Linux operating environments for system administration and security tasks.

● Assisted with user account management and system access support.

● Helped troubleshoot system, software, and connectivity issues.

● Assisted users remotely with hardware and software troubleshooting.

● Maintained technical documentation for troubleshooting and issue tracking.

● Supported day-to-day technical operations and maintenance activities. Software Engineer

Zybwin IT Solutions Pvt Ltd, India Jun 2016 – Feb 2017

● Built and maintained web applications using .NET MVC and SQL.

● Assisted with software troubleshooting, testing, and issue resolution.

● Collaborated within Agile teams to support application deployment and maintenance.

● Participated in improving technical workflows and operational processes. EDUCATION

Post Graduate Diploma – Virtualization and Cloud Computing Conestoga College Waterloo, Ontario 2022

Post Graduate Diploma – Software and Information Systems Testing Fanshawe College London, Ontario 2021

Bachelor of Engineering – Computer Science Engineering MES Institute of Technology and Management Kerala, India 2016 CERTIFICATIONS

● Certified Ethical Hacker (CEH) – EC-Council

● Valid Ontario G2 Driver’s License

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