Bilingual Administrative & Logistics Specialist

Jaqueline Valenciana

Hemet, CA ***** • 951-***-**** • ***************@*****.*** Languages: English & Spanish (Fluent)

Professional Summary

I’m a bilingual communicator who genuinely enjoys helping people navigate the complexities of retail and logistics. With over 8 years of experience, I’ve learned that great service isn't just about answering phones or tracking orders—it’s about listening, staying organized under pressure, and making sure every customer feels heard in both English and Spanish." Core Competencies

● Bilingual Communication (English/Spanish)

● Conflict Resolution & De-escalation

● Multi-Line Phone & Email Management

● CRM & Digital Ticketing Systems

● Order Tracking & Logistics Support

● Data Entry & Record Maintenance

● High-Volume Troubleshooting

● Scheduling & Calendar Management

Professional Experience

Shtiks — Perris, CA

Administrative Assistant 2020 – 2025

● Managed high-volume inbound and outbound communications, ensuring professional service at every touchpoint.

● Utilized CRM systems to document interactions, track order statuses, and maintain accurate client records.

● Proactively resolved shipping discrepancies by collaborating with warehouse and logistics teams.

● Successfully de-escalated challenging customer situations using active listening and effective problem-solving.

● Prepared documents, spreadsheets, reports, and correspondence using Microsoft Office.

● Prepared documents, spreadsheets, reports, and correspondence using Microsoft Office.

XPO Logistics — Perris, CA

Administrative Assistant 2018 – 2020

● Served as a primary point of contact for inquiries regarding shipment tracking, inventory, and order status.

● Conducted regular inventory audits and updated internal databases to reflect real-time stock levels.

● Processed refunds, replacements, and billing adjustments accurately according to company policy.

● Supported onboarding paperwork and employee documentation.

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Deckers — Perris, CA

Administrative Assistant 2015 – 2017

● Coordinated with internal departments to resolve product-related questions and shipping delays.

● Managed incoming phone calls, emails, and customer inquiries while maintaining professional communication.

● Scheduled appointments, meetings, and calendars for staff and management.

● Handled confidential information with professionalism and discretion.

● Managed multi-line phone systems and directed calls to appropriate departments. H&R Block — Hemet, CA

Receptionist 2014 – 2015

● Prioritized client intake and managed high-traffic scheduling during peak tax season.

● Handled sensitive financial documents with a high level of confidentiality and organizational precision.

● Processed payments and managed multi-line phone systems under tight deadlines.

● Answered phone calls and greeted customers in a friendly and professional manner.

● Assisted team members with document preparation, printing, and filing. Education

American Career College Vocational Training

Hemet High School — Hemet, CA High School Diploma

2

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