Experienced Customer Service & Sales Professional

Tanna Cobarrubias

Phone: 832-***-****

Email: **********@*****.***

CONTACT Address: Humble, Texas 77338

Assist customers with account setup, billing questions, and payment processing Submit service escalations and schedule home inspections Promote and upsell services to both new and existing customers Ensure customer satisfaction through knowledgeable and timely support Handled high-volume inbound calls related to prescription and account inquiries Guided customers through billing details and resolved account issues Maintained accuracy and professionalism in a fast-paced environment PROFESSIONAL

EXPERIENCE

EDUCATION

SKILLS

Senior Sales Customer Service Representative

Terminix / Rentokil – January 2023 to May 2026

Medical Assistant Certificate – T.S.O.B., 1996

GED – Whyndham Academy

Customer Service Representative

Alorica Call Center – October 2017 to January 2023 Microsoft Office (Word, Excel, Outlook)

CRM & Call Center Systems

Data Entry & Internet/Intranet Navigation

Inventory and Route Management

Janitorial Equipment & Procedures

Education

OBJECTIIVE

Dedicated and customer-focused professional seeking a position that allows me to utilize my strong communication, sales, and customer service skills while offering opportunities for professional growth and advancement.

Store Manager / Sales Associate

Your Choice Wireless – January 2013 to August 2017 Managed day-to-day operations of a retail cellular store Supervised a team of three employees, created schedules, and handled hiring Oversaw store maintenance and customer relations to ensure satisfaction and retention Crew Manager

Elliott Enterprise Janitorial Services – February 2005 to December 2012 Led janitorial crews on commercial cleaning jobs, ensuring quality standards Responsible for floor care, chemical usage, and supply management Trained new employees and managed daily cleaning schedules Warehouse Associate / Delivery Driver

Schwan’s Food Service – January 2002 to January 2005 Sorted and organized frozen inventory and loaded delivery trucks Delivered preordered food products to residential customers Handled customer payments, sales documentation, and end-of-day deposits References Available Upon Request

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