Data Entry Clerk Candidate with Healthcare Expertise

CHRISTINA DIXON

Hyattsville, MD ***** 240-***-**** *********@*****.***

Healthcare Administration Business Operations Patient Support

Healthcare professional with 8+ years of experience specializing in administrative operations and patient support. Adept at managing high-volume communications, data analysis, and reporting. Proven track record of enhancing efficiency, contributing to quality improvement initiatives, and leveraging technical proficiency in the Microsoft Office suite to streamline processes and improve outcomes. Seeking a healthcare administration role to apply expertise in healthcare and business operations.

CORE COMPETENCIES

Healthcare Administration • Program & Process Optimization • Strategic Planning

Customer Service • Risk Assessment & Problem Resolution • Data Analysis & Reporting

Quality Improvement Initiatives • Patient Support & Communication • Data Collection

Microsoft Office Suite

CAREER HISTORY & ACHIEVEMENTS

Unit Medical Secretary August 2017 – Present

MedStar Washington Hospital Center Washington, DC

Coordinated clerical operations for specialty clinics, ensuring seamless patient care and operational efficiency.

Managed high-volume calls, recorded messages, and compiled monthly reports for program staff with precision.

Applied MS Word and Outlook to manage documents, emails, and faxes, ensuring accurate and timely communications.

Designed and maintained Excel spreadsheets to improve tracking and visibility of clinic orders.

Collaborated on quality improvement projects, contributing to notable program enhancements and efficiency gains.

Optimized administrative workflows, reducing processing times and improving overall service delivery.

Patient Care Technician October 2015 – August 2017

MedStar Washington Hospital Center Washington, DC

Delivered comprehensive nursing support, including patient monitoring, lab specimen handling, and post-mortem care assistance.

Performed diagnostic procedures including EKGs and processed requisition forms for laboratory, radiology, and EKG services.

Collaborated with nursing staff to assist patients with activities of daily living (ADLs), non-invasive specimen collection, and clinical procedures.

Utilized Computerized Patient Record System (CPRS) and ICIP systems to enter patient data accurately and generate reports.

Educated patients and families on post-hospital care, promoting health literacy and self-management.

Scheduled and tracked Nursing Assistants’ shifts in Outlook, maintaining consistent staffing levels.

Managed admission, discharge, and transfer logistics, including sensitive handling of deceased patients in accordance with hospital standards.

Assistant Logistics Supervisor September 2013 – July 2015

MMG Logistic LLC Virginia, VA

Tracked and monitored incoming and outgoing shipments, overseeing warehouse activities including receiving, stocking, and dispatch.

Maintained accurate inventory records and conducted stock checks; prepared, verified, and processed shipping documents, invoices, and reports.

Served as a liaison between suppliers, carriers, customers, and internal teams to resolve logistical issues and service inquiries.

Supervised, trained, and guided warehouse and logistics team members to improve operational efficiency and productivity.

Conducted root cause analysis for discrepancies and developed preventive action plans.

EDUCATION

Master’s in Healthcare Administration Western Governors University December 2026

Bachelor’s Degree in Nursing Administration Stratford University December 2022

CERTIFICATIONS

Basic Life Support (BLS) Certification American Red Cross May 2024 – Present

CPR Certification American Red Cross May 2024 – Present

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