Administrative Assistant with Compliance Focus
Resume:
KAREN M. HARRIS
Raleigh, NC 27606
Email: ************@*****.***
Mobile: (919) 984-***-****
Work Experience
Easterseals, UCP November 1, 2022-Present
Program Assistant Raleigh, NC
• Receive, screen and route phone calls appropriately including recording messages.
• Construct charts for newly approved clients.
• Assist with family calls such as placing orders, updating addresses and other information.
• Track and monitor client service usage and expenditures when services are rendered and report to Respite & Family Support Coordinator as appropriate.
• Maintain accurate and current files, including filing client information such as medical records, correspondence, invoices, Service Summary Plan (SSP) and other appropriate information.
• Assist with client correspondence including applications, application status letters as approved, Service Summary Plan (SSP) and other paperwork as required.
• Enter invoices for payment into ETO and WIS; run reports and reconcile for the period end.
• Track and review efforts on behalf of clients in ETO.
• Update client information in files as wells as electronic records management systems. Copy and send invoices to finance department for payment processing.
• Follow Health Insurance Portability and Accountability Act (HIPAA) privacy rule to insure client protected health information is secure. Monarch Behavioral Health August 2020 - July 2022
Office Administrator Raleigh, NC
• Maintained and kept orderly and up-to-date files in relation to Behavioral Health Services such as committee minutes, actions, procedures, correspondence, personnel, payroll, program participants, finances, mailing lists, forms, agency directory, etc.
• Completed reports, assessments, and paperwork as required or requested.
• Ensured all records meet standards, regulations, policies and procedures.
• Coordinated preparation, and/or typing, of programmatic material, reports, meeting minutes, staff evaluations, mailings, and correspondence, etc. as required or requested.
• Demonstrated knowledge of statutes, regulations and policies of governing areas in which job responsibilities are performed.
• Performed a variety of routine clerical duties including but not limited to filing, copying, faxing, sorting mail and posting, etc.
• Managed all front desk staff ensuring all duties were met, such as: medical records responsibilities: greeting of visitors, checking people in and out for appointments, taking payments, scheduling appointments, pulling charts, performing medical record filing, auditing of medical records.
• Ensured professional and courteous communications via telephone, fax, face-to-face, correspondence and any other method of communication used with all people served and agency stakeholders.
• Served as support and act as informational liaison to employees, related professionals, visitors, and people served reporting the key issues to appropriate management staff.
• Created files and labels. Filed all requested paperwork in appropriate files as assigned.
• Maintained trainings as required and requested.
• Demonstrated knowledge of emergency procedures and assisted in crisis situations.
• Demonstrated knowledge of and complied with all agency policies and procedures.
• Completed all other relevant responsibilities as assigned by the supervisor. Sigma Health May 2019 - July 2020
Administrative Assistant Raleigh, NC
Made the necessary forms available to patients upon their visit to the clinic for consultation or treatment and guided them in filling out the forms correctly. Helped opened new patients while files for returning patients were sorted out. Assisted in the completion of these forms and explained to them. Also, complicated terms were explained to patients to avoid inaccurate information in their records
Reviewed patients’ contact information periodically to get rid of outdated data and replace them with patients’ current status. Communicated with clients regularly to receive updates of changes in their demographics
Processed patients billing for payment of services rendered in the clinic; verified their payment options, and issued receipts; accordingly, informed clients of various payment options and packages for their convenience
Communicated with various departments of the clinic to regarding patients’ schedules for tests, consultation, and other appointments
Confirmed the readiness of lab test results for collection, provided evidence of patients’ payment for such services.
Shaw University May 2014 - April 2018
Administrative Assistant Raleigh, NC
• Anticipated needs of the Department Chair of Social Sciences and worked proactively to meet them
• Demonstrated good judgement in understanding when issues needed to be escalated to the Dean.
• Maintains calendar for the Department Chair.
• Prepared presentation materials for use by others, edited content and added appropriate graphic and
• design elements.
• Maintained an on-going customer satisfaction process
• Ensured a response to both internal/external inquiries are made within 48 hours
• Executed all administrative requests and addressed issues and/or complaints in conjunction with
• the appropriate office/personnel for a timely resolution
• Worked to ensure that positive relations are maintained
• Ensured office phone voicemail were checked regular and messaged sent to appropriate office
• Effectively promoted all areas under the University also provided updated voicemail messaging
• Shared with IT/PR phone directory needs for areas under the University
• Ensured proper and updated email signature is maintained
• Effectively promoted all areas under the University also utilized updated email signature
• Met Deadlines and Due Dates for assigned tasks, reporting and planning
• Composed and/or prepared correspondence, memoranda, promotional materials, forms, newsletters,
• manuals, and reports used appropriate word processing and spreadsheet tools. Performed basic statistical
• calculations on data for reports and presentations.
• Ensured quality efficient academic support operations services
• Planned, prioritized and scheduled meetings and appointments; made decisions on a daily basis regarding calendars.
South View Apartment June 2015-October 2015
Leasing Specialist – P/T Raleigh, NC
• Recruited new residents, conducting thorough interviews and screenings as needed.
• Provided tours and guides for new/prospective residents.
• Provided exceptional customer service to residents, responding promptly to their inquiries and resolving issues efficiently.
• Collaborated with other departments to develop and implement resident retention and renewal programs.
• Managed and collected all rent payments, maintained accurate resident files and ensured compliance with company policies.
• Created and distributed monthly Newsletter for residents. Education
Strayer University 2016-2019
Associates of Business Degree Raleigh, NC
Enrolled at Strayer University 2023-Present
Bachelor’s Degree – Criminal Justice Projected: 2026 References Available Upon Request
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