Administrative Support & Medical Billing Professional

LEAKSHA A. DUNN

Dallas, TX ***** • 214-***-**** • ***************@*****.***

Professional Summary

Outgoing and dedicated administrative professional with 15+ years of experience supporting high-volume offices, benefits operations, and customer service environments. Skilled in office administration, medical billing and coding, documentation management, and compliance procedures. Proven ability to maintain organized workflows, improve operational efficiency, and deliver exceptional customer service. Highly adaptable, detail-oriented, and committed to continuous learning and professional growth. Skills

Office Administration & Recordkeeping

Customer Service & Communication

ICD-10, ICD-9 & CPT Coding

Medical Billing & Insurance Verification

HIPAA Compliance

Documentation & Reporting

Data Entry & Records Management

Team Collaboration & Leadership

Microsoft Office & Windows Software

Typing Speed: 40 WPM

Problem-Solving & Organizational Skills

Training & Program Support

Professional Experience

Express Employment Services – Garland, TX (Temp Job) Administrative Assistant October 2012 – Present

Supported front office operations and coordinated special projects

Produced reports, correspondence, and office documentation

Managed multiple priorities while servicing internal and external requests

Greeted visitors, answered calls, and routed inquiries appropriately

Maintained organized filing systems and improved document retrieval efficiency

Troubleshot office equipment and software-related issues

Documented payments, expenses, and administrative records accurately Boys and Girls Club of Greater Dallas – Mesquite, TX Youth Development Professional May 2025 – July 2025

Taught life skills and supported youth development activities

Assisted youth with coping strategies and behavioral support

Completed front-desk paperwork and maintained records

Answered phones and provided information to parents and visitors Employment Gap - Doing Temp Job June 2021 - October 2012 WebTPA – Irving, TX

Benefits Administrator January 2022 – Feb 2025

Managed and coordinated employee benefits programs, including health, life, workers’ compensation, travel, accident, and retirement plans

Utilized HR software and data analysis tools to support administrative and customer service operations

Worked with national insurance carriers and managed care products, including PPO and indemnity plans

Interpreted benefit plans and reviewed member histories for accuracy

Maintained HIPAA compliance and privacy standards

Analyzed and assigned ICD-10-CM codes for documentation accuracy Employment Gap - Doing Temp Job June 2021 - October 2012 Infosys

Global Immigration Associate May 2018 – June 2021

Oversaw visa and immigration processing to ensure timely completion

Prepared, reviewed, and submitted legal documentation within government deadlines

Verified client information and maintained documentation accuracy

Monitored legislative updates and ensured regulatory compliance Mesquite ISD – Mesquite, TX

Instructional Clerical Assistant July 2017 – April 2018

Supported administrative operations and special-needs classrooms

Prepared reports and correspondence for staff and administration

Organized and restocked office and classroom supplies

Communicated regularly with parents, staff, and external offices Education & Certifications

High School Diploma

James Madison High School – Dallas, TX

Medical Billing & Coding / Medical Office Specialist Texas Advancement Career Institute – Mesquite, TX 2021 – Present Certified Forklift Operator – Powered Industrial Trucks June 2025 – Present

Cybersecurity Analyst (In Training)

Westlink Academy August 2025 – Present

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