Experienced Computer Support & IT Specialist

Cherie Willison

850-***-**** ******.******@*****.***

Professional Summary: Extensive experience working as a Computer Support Systems Technician for federal agencies, corporations, and retail businesses. Dedicated professional with a proven track record of strong work ethics, collaborative teamwork, and increasing productivity. Aiming to leverage a position where my broad skill set with enhance day to day operations as well as inspiring a dynamic team to exceed performance expectations. Skills

Superior Customer Service Microsoft Office Suites Accurate Cashiering Attention to Detail Gemini Software Multitasking

Sales & Merchandising Elections Software Analytical & Procedural Computer IT – DOD Strategic Planner Domestic & International Relations Phone Talent Multi-Line (CISCO) Phone System Active Listener Education

AS: Networking Administration Pensacola State College Pensacola, FL AS: Telecommunications Pensacola State College Pensacola, FL Experience

Transportation Assistant Escambia County School District, Pensacola, FL 01/2023-Present

• Assist students on school buses with safety and delivery of students to accurate locations. Sales Associate Versona, Pensacola, FL 07/2021-01/2023

• Create retail displays in woman boutique by consistently sizing merchandise, checking sales tags, and operating cash register to process sales

• Efficiently follow all tech support procedures when systems are down or is not working properly; Open and close store as needed

Data Entry Specialist Adams Homes, Pensacola, FL 08/2021-12/2022

• Accurately entered invoice data into Gemini Software and ensured that it was uploaded accurately

• Received folders of invoices specific to geographical locations and organized upon coding completion

• Collaboratively communicated with supervisor and other staff regarding technological and software trouble shooting

Polling Station Technician Landrum HR: Escambia County Elections; Pensacola, FL 03/2020-11/2020

• Operated county automobile to visit polling stations in Escambia Co. to ensure that all voting equipment printers, and software were working accurately; Delivered supplies such as bar-coded ballots, and other essential items for each polling station to operate efficiently

• Verified and evaluated that election & security staff were following state and federal regulations and that all ballots were securely monitored; submitted daily reports regarding all polling stations EOC Analyst iGate-Capgemini, Pensacola, FL 06/2012-07/2019

• Performed duties as an Enterprise Operations Center Analyst Level 1, monitored Global Networks for Department of Defense, Mosaic, and Oshkosh Corporation

• Utilized ORION when monitoring network systems to verify connectivity, and virtually connected meetings

• Identified, analyzed, and applied information technology business practices to support strategies Call Center Representative Clearwire Corporation, Milton, FL 07/2007-10/2011

• Three successful years as a customer service rep. accepting a high volume of incoming calls to evaluate their inquiry for service, technical assistance, and other customer related issues

• Efficiently operation multi-line phone systems (CISCO), and computer equipment

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