Operations Manager with 10+ Years Leadership Experience

MICHAEL BEARD

Milwaukee, WI ***** 1-414-***-**** ***********@*****.***

Professional Summary

Ambitious Operations Manager with more than 10 years of management experience in the customer service industry.

Work History

General Manager 01/2020 to Current

Titlemax

Opened 4 new locations focused on meeting new B2B leads, Aggressive marketing to build clientele.

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• Originated, reviewed, processed, closed and administered customer loan proposals Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

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• Researched accounts and completed due diligence to resolve collection problems. Branch Manager 08/2018 to 12/2020

NORTHSTAR MANAGEMENT

• Assessed employee performance and developed improvement plans.

• Originated, reviewed, processed, closed and administered customer loan proposals. Operations Manager 09/2016 to 06/2018

Sutherland Global Services

Own team performance and productivity Resolve customer complaints Coach team members.

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• Strong leader of customer support staff

• Contributed ideas to concept development, strategic planning and business operations Operations Manager 12/2012 to 09/2016

SITEL Corporation

• Delivered new employee W@H agents on-boarding and training sessions via [Adobe connect]

• Created and edited training manuals, multimedia visual aids and other educational materials

• Collaborated with client to develop scopes and implement project plans Education

Associate of Science: Business Management 2005

Upper Iowa University - Milwaukee, WI

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