Bilingual Customer Service and Cashier Specialist
Resume:
Ainaira Lya Martinez
Lake Wales, FL
Languages: English, Spanish
License: Driver’s License
Professional Summary
Dependable and customer-focused professional with experience in food service, guest support, cashiering, and phone communication. Strong ability to work in fast-paced environments, assist customers, handle transactions, and maintain a clean and organized workspace. Bilingual in English and Spanish with strong communication, multitasking, and customer service skills.
Core Skills
• Customer service
• Cash handling and register operation
• Phone and in-person communication
• Order taking and payment processing
• Guest greeting and seating support
• Multitasking in fast-paced settings
• Cleaning and organization
• Stocking and front-line support
• Attention to detail
• Fluent in Spanish and English
Work Experience
Crew Member
Tropical Smoothie Cafe, Cypress Gardens, FL
March 2026 – May 2026
• Prepared food and beverages accurately in a high-volume environment
• Delivered friendly customer service and handled cash transactions
• Helped maintain cleanliness, organization, and efficient daily operations
Hostess
Manny’s Original Chophouse, Winter Haven, FL
April 2025 – October 2025
• Welcomed guests and created a positive first impression
• Managed seating arrangements to support smooth dining service
• Answered phone calls, scheduled reservations, and assisted with customer requests
Team Member
Popeyes, Philadelphia, PA
January 2025 – July 2025
• Assisted customers with ordering and front-counter service
• Supported daily restaurant operations in a fast-paced setting
• Maintained a clean, organized, and customer-ready work area
Team Member
KFC / KPB Foods, Havendale, FL
May 2023 – July 2023
• Took customer orders and prepared items for pickup
• Provided courteous service while working efficiently under pressure
• Helped support customer satisfaction and team workflow
Education
High School Diploma or GED
Contact this candidate